Laptops forum

General discussion

One hell of angry Toshiba customer!

by acmeglue / December 18, 2012 1:35 AM PST

Toshiba wants to charge me for damage cause by their repairman!

The short version (will post a detailed version soon):
•Bought a Qosmio X775-3Dv80 after Xmas from Amazon last year. Screen went bad the first week. Amazon sent me a new one
•3D and display card went south 2 weeks later on the second one. Amazon sent me another replacement.
•Wifi went out 3 weeks later on the 3rd one
•Toshiba repaired it (reinserted the wifi card)
•5 months later, wifi crapped out again
•Toshiba repaired and sent it back. However, upon reception back from the repair, I found a 2-inch long crack on one corner & a chip on the top cover, prying marks inside (trying to get the keyboard out?), and keyboard not seated all the way in. The shipping package undamaged
•Contacted Toshiba again and was promised a "complementary" one (I didn't ask for it)
•Days later when I called them about it, Tosh rep said NO such RECORD, but told me to send it back for repair.
•I did so last week. Got an email today from Toshiba saying warranty doesn't cover cracks, and wanting $175.99 to fix it. What????
•Called them today and got transferred to a case manager. I spent 30min with him explaining that Toshiba wanted to charge me for damage cause by the repairman, etc. He was like a piece of wood & just kept saying "Toshiba's warranty policy does not cover physical damages.", and repeating: " is there anything else I can help you with?" no matter what I tried to explain.
•The previous rep told me to send it back in for repair instead of sending me a different unit???

I have spent hours upon hours with them in the last three weeks. They all seem to be disconnected among departments, everything is poorly documented, and don't give a **bleep**.

As of now, they still have my laptop (warranty till Feb 2013).

I know Toshiba is a giant international corp, and I am "nobody" to them. I feel powerless, but just want post my outcry, and seek public opinions.

I appreciate any suggestions as well.

Thank for reading.

Post a reply
Discussion is locked
You are posting a reply to: One hell of angry Toshiba customer!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: One hell of angry Toshiba customer!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.