So their site says "Backups Provided" and "99.9% Uptime Guarantee". Three days ago my site went down. No communication from OLM. So I post a Support Ticket. No response until 12 hours later. They say it's routine maintenance. Will be back in 90 minutes! 8 hours later, still nothing. So I spend another 30 minutes on hold waiting for a techie. Finally one answers and says the server is toast and they're rebuilding, "we're very sorry for the delay."
So now I'm 24 hours with no website. The next day I spend another 30 minutes on hold to find out what is going on. Then comes the bomb. The server is toast and so is all the data. Oh, and there's no backup (if there was one, that's toast too...). What happened to "Backups Provided" and "99.9% Uptime Guarantee". Apparently that is pure marketing. The tech support guys say they aren't required to provide backups. That's an optional pay service.
I can go on and on. All I hope is that millions of people read this and stop using OLM. I hate them I hate them I hate them.
OLM (aka WebAxxs.net) has gone down the drains.
I've been a reseller for 3 years. While I hate to spend the time to move my 15 domains with 5GB of data, their tech support is horrific. All of the 'newbies' on Tier 1 that answer the phones typically have poor training. It is like pulling teeth to get the more senior 'Tier 2' tech support on the line, probably because they are fixing the many bugs in their mish-mosh of 3rd party softwares.
HIGHLY DO NOT RECOMMEND.
The only good thing about OLM is that at least the support staff are in the USA.