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OCR software for Dell printer

by Jerome Leon / May 22, 2009 3:42 AM PDT

Please let me know if I am using the wrong forum.

I have a Dell A920 printer and Windows xp home.

I recently had a tech reinstall Windows. Now, when I try to scan a document into my computer I get an error message telling me that "An OCR application is provided for you on your CD in the OCR directory" and telling me to install it before I can to the scan.

But I don't have the CD. It is not among the CDs I got from Dell when I bought my computer and printer from them, although their service man said I should have gotten one.

So I went to a Dell website and downloaded the drivers for this printer. But I still get that same message.

Should the download of the drivers have included the OCR software or it that something different from the drivers?

In any case, can anyone suggest a remedy for my problem?

Thanks, grandpaw

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by im_davy / May 22, 2009 9:38 AM PDT
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OCR Software Is Separate From The Printer Drivers, Although
by Grif Thomas Forum moderator / May 22, 2009 9:51 AM PDT

...such OCR software should be contained in the overall Printer installation software.. Like you , I find only the printer drivers at the Dell site so you'll need to contact Dell and ask them for the needed software CD..

Hope this helps.


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Thanks to im_davy and Grif
by Jerome Leon / May 23, 2009 10:48 AM PDT

I found my Dell printer CD and got things fixed up. Jerome

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