Windows Legacy OS forum


not able to install office

by jeniferclark / April 23, 2013 9:05 PM PDT

hi, i am using Windows XP in my PC. Few days back i tried to install Microsoft Office 2010 but an error occured. the error which i got was
Error 1920.
Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

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All Answers

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Re: install Office
by Kees_B Forum moderator / April 23, 2013 9:12 PM PDT

What version (SP level, bits) of XP?
What version and what bits of Office 2010?

For example, tells about the system requirements of MS Office 2010 Home and Student, and the differences between 32 and 64 bits versions of Office and 32 and 64 bits versions of Windows and the Service Pack required.

What happens if you go into services.msc and start that service? Check the event log in case of an error. Or did the install of this service fail, so it isn't even present?


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do following
by bettywhite3 / April 24, 2013 9:20 PM PDT

hi jeniferclark

i have also come across this problem initially when i was trying to install Office. the folowiing are the steps that i followed may be they would help you out

1. Click Start and click Run.
2. Type the following command line, and then press ENTER:

cacls "C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform" /t /e /p "Network Service":F

3. Try the install of Office 2010.
all the best for it. Wink

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