Spyware, Viruses, & Security forum


Not able to download/open antivirus/malware, or open sites

by sheiberg / March 17, 2013 2:48 AM PDT


I think I might have some sort of virus on my computer (I'm on Vista), as I can't open malwarebytes or McAfee, not am I able to download anything at all (e.g. new malware tools). Similarly I can't open certain websites, the pattern seems to be sites that have to do with antivirus or malware guides, e.g. the Microsoft site, most help forums, the McAfee Website etc. I've now rebooted in safe mode with networking, but the same problem persists there. What can I do to fix this?

Hope someone can help!


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All Answers

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If you don't want to take it to a technician,...
by wpgwpg / March 17, 2013 2:54 AM PDT

... I think I'd save any data I didn't want to lose and restore the computer to factory settings. If you or someone you know are familiar with Ubuntu or UBCD, there are some things you might try, but odds are you'd be better off just backing up and restoring to factory settings in accordance with the instructions in your user guide. If you've lost your user guide, you could download it from your manufacturer's web site.

Good luck.

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Please Try It Like This...
by Grif Thomas Forum moderator / March 17, 2013 12:16 PM PDT

Follow the steps in the link below to create a Rescue CD on a separate "clean" computer.. Once the disc is created, use it to boot the infected computer, then use the instructions to scan for viruses/malware and remove the bad stuff BEFORE Windows loads. It should allow you to continue with scanners AS LONG AS your follow the "rkill" instructions after running the Rescue CD.


Once you've followed the steps above and let the Rescue CD do its thing, then follow the steps below to finish the cleanup.

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.




IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:


Manual Update

And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.

And finally, download and run the tool below to bring back any files that may have been hidden by the malware on the computer.


Hope this helps.


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