I had the Norton AntiSpam working with my Outlook 2003 and discovered recently that the icons were missing, and that my spam was no longer being blocked.
I checked the Norton utility and everything was shown to be working correctly.
I found (by accident!) that the AntiSpam Plugin (in Outlook) had been disabled. Here's how I discovered and fixed this problem:
- In Outlook, click on the HELP menu item and select "About Microsoft Office Outlook"
- Click on the "Disabled Items..." button on the bottom right of the "About Microsoft Office Outlook" dialog box which appears
- Click to select/highlight the Norton AntiSpam plugin (in the displayed list), and then click on the "Enable" button on the bottom left of the "Disabled Items" window, then click the "Close" button on the bottom right of that same window
- Click the "OK" button in the "About Microst Office Outlook" window and restart Outlook
At this point, for me, my AntiSpam folder and Icons reappeared in the restarted Outlook.
Good luck! Hope this helps!