to uninstall/reinstall but seeing as you have no disc, unless someone here has a better idea, I can give you a free telephone number that you can try but be prepared to hold on for a long time. 1-800-441-7234
I upgraded from Symantec anti-virus 2005 to Norton's Anti Virus 2006 and since then (April 1) have not been able to run Live Update. I have downloaded files 20060622-006-i32 and 20060422-006-x86 manually, as instructed by the product's "Help/Support" but none will install, because the "virus definition is out-of-date"
The Symantec Tech support suggests that I remove "damaged LiveUpdate files" and replace them. To do that I need to Set WIndows to show all files and find Product.Inventory.LiveUpdate file. However I can find no such file.
As I upgraded on-line, I have no way of uninstalling and re-installing the Symantec program. What can I do to solve the problem?
(Systems and other tech.info. follows:
CPU - Dell Dimension 8250, Intel Pentium 4; 2.66GHz 512MB PC1066 RDRAM; OS: WindowsXP 5.1 + SP2; Internet Explorer v.6.0.2900.2180; Norton AntiVirus v.12.2.0; LiveUpdate v.18.104.22.168; LiveUpdate Status 0;
Security Risk: Unremoved Type: Adware.PrecisionTime)
Grateful for any help.