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Normal.dot and WORD 2000

by Aivas / October 18, 2006 7:00 AM PDT

Geez, Bob, are you in EVERY forum?...

I used your handy 'delete Normal.DOT' advice the last time WORD froze (with OS of WinME), and it worked like a charm. Now, I have just upgraded to XP, and WORD has gone into 'go slow' mode. It hangs on opening...but finally does. Then it hangs trying to open a document...but finally does. It hangs saving a document...but finally does. I searched for 'Normal.dot', but could not find it.

However, when I went to 'File/New', and in the following window right-clicked on 'Blank Document' and then selected 'Properties', it showed that this was 'Normal.dot'. I deleted that from inside 'WORD', hoping that this would clear it. It did not. Probably because, as soon as I cleared it within the open WORD window, it recreated it. Ah, well, I tried.

Any thoughts on what folder contains 'Normal.dot', and why a general C: Search for '*.dot' failed to find it?

Bob K.

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Keep searching.
by Kees Bakker / October 18, 2006 10:21 AM PDT

It's surely there. Somewhere in your My Documents and Settings, most likely.

Search for ''all files and folders'' (not for documents or so), set Explorer to NOT hide the file extensions for known filetypes, set explorer to show hidden and system files (although that isn't really necessary).

If necessary, try it from a command window (the commands are cd \ (that's a backslash indeed)followed by dir normat.dot /s.

In the end, you'll find it. And then you'll understand why you didn't find it sooner.

Kees

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Another little surprise of XP...
by Aivas / October 18, 2006 10:57 PM PDT
In reply to: Keep searching.

I forgot, thanks to the XP upgrade, that the Search function had its changes, too. I had to tell it to look in hidden folders. Then, I found a Normal.dot in both the C:\Documents and Settings\default folder and the folder I set up for my wife. Once I deleted them both, WORD came up as I expected it to. Thanks for the reminder.

Bob K

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