It's surely there. Somewhere in your My Documents and Settings, most likely.
Search for ''all files and folders'' (not for documents or so), set Explorer to NOT hide the file extensions for known filetypes, set explorer to show hidden and system files (although that isn't really necessary).
If necessary, try it from a command window (the commands are cd \ (that's a backslash indeed)followed by dir normat.dot /s.
In the end, you'll find it. And then you'll understand why you didn't find it sooner.
Geez, Bob, are you in EVERY forum?...
I used your handy 'delete Normal.DOT' advice the last time WORD froze (with OS of WinME), and it worked like a charm. Now, I have just upgraded to XP, and WORD has gone into 'go slow' mode. It hangs on opening...but finally does. Then it hangs trying to open a document...but finally does. It hangs saving a document...but finally does. I searched for 'Normal.dot', but could not find it.
However, when I went to 'File/New', and in the following window right-clicked on 'Blank Document' and then selected 'Properties', it showed that this was 'Normal.dot'. I deleted that from inside 'WORD', hoping that this would clear it. It did not. Probably because, as soon as I cleared it within the open WORD window, it recreated it. Ah, well, I tried.
Any thoughts on what folder contains 'Normal.dot', and why a general C: Search for '*.dot' failed to find it?