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No network adapters category in Acer E1-531

by agavriela / December 19, 2012 5:06 AM PST

Hello,

I just bought Acer E1-531 and I face the following problem:
there are no "Network adapters" category in device manager section in Windows XP.

I've tried to install drivers for Atheros network card but I get the message: "The network adapter is not recognized. Please install it again."

So, I don't have neither an Ethernet connection nor a wireless one.

Can you help me enable the network adapter and then install the proper driver for wired and wireless devices?

Thank you in advance,
Anna.

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That's proper.
by R. Proffitt Forum moderator / December 19, 2012 5:27 AM PST

A fast install of XP would show just that. It's new so ask them to do this again but install the motherboard drivers first then all the other drivers then finally any helper apps to control the wifi and more.

This is not trivial and your question tells me you don't know what you are in for.

Example of 10 and more drivers at http://forums.cnet.com/7726-7587_102-2699006.html

I do not have that install procedure which is why you want to get whoever you bought it from to fix this.
Bob

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I went out to the Acer website
by orlbuckeye / December 20, 2012 4:52 AM PST

and looked for wireless drivers and their only available for Windows 7 and Windows 8. Where did you buy that system? I looked at 2 places online and one sold it with windows 7 with the discount upgrade to Windows 8 and the other sold it with Windows 8. Problem is when the computer vendor doesn't have the driver for your OS it's not supported. I would take it back or maybe see if Atheros has XP drivers for that wireless card.

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Also Acer
by orlbuckeye / December 20, 2012 4:57 AM PST

may not support it with XP if you need warranty work. I had the issue once with Gateway where i had upgraded to Win 98 retail version through Office Depot and they wouldn't honor the warranty and told me to call MS over a graphics card in a desktop.

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Problem solved
by agavriela / December 20, 2012 3:36 PM PST
In reply to: Also Acer

My problem was that Acer does not provide drivers for XP or Linux distributions. The system was absolutely OK but I bought it without OS.

The problem now is solved with the correct driver for Atheros card that technical support department gave me yesterday.

Thank you everyone for the help!

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