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News: Sony wants to fix your Wega Television?

by simply_bill / November 16, 2009 10:47 AM PST

Better late then never. Sony has assigned the Technical Liaison between Office of President and Customers with technical problem resolution to review every single Wega Claim on a one to one basis. Great News!


Send TONYATSONY@am.sont.com your info, he is here to help us.

From: http://www.facebook.com/video/video.php?comments&v=176066943099

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Sony Electronics

Hello Alll. How are you today?

So, first of all those of you with WEGA customer service needs that I have not connected with yet, I have a contact for you in customer service named Tony. I want to get you guys connected with him, because he will personally review each case and see what can be done for you. Tony's email is TonyAtSony@am.sony.com. If you need customer care or service please send him an email. Include your Full name, phone number and any customer numbers like work order, support case, sales order number you have. You can also include product or serial numbers if you have them... any details to help speed up the process. In the subject like write "Your Name" From Facebook. Also, please copy me at sonyblog@am.sony.com. Please don't expect an answer over night.. it's going to take some time to review each case.

I know you are frustrated... and it sounds like many of you have been for a while. Like I said in an earlier post, figuring out how to make you Sony Fans again is at the top of my mind and has been since the first note I got from Jim a few days ago. That being said, I'd like to ask you guys to respect the other people who come here and are fans. In addition, I'm doing my best, I'd appreciate that you consider your tone with me too.

It's Friday night here in San Diego.. yes, Friday the 13th. I hope you all have a good one. I'll check in over the weekend for any emails from you to make sure they get where they need to be.

Sukhjit
http://twitpic.com/pfk9e/full

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Tony who?
by simply_bill / December 23, 2009 11:21 AM PST
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my sony wega, has those blue streaks along the bottom!!!
by wfaroni / March 30, 2012 4:35 AM PDT

So i went on the net to look for solutions, and well there is none! Does sony replace the tv? have it fixed? or do they offer discounts if you want to purchase another sony tv.
I spent alot of money for my 50' wega expecting superior quality and for it to last more than a couple of years.
Can you help me?

thanks,

sony grand wega 50'
model: kdfe50a10

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SonyListens
by SonyListens / April 19, 2012 7:02 AM PDT

Hello W. Faroni,

Good afternoon! My name is Amanda Maffei and I work for the SonyListens department. I do apologize to hear of the inconvenience that you're currently having with your Television, and we would be more than happy to help! Please call: 239-768-7547 Hours:

Mon-Fri 8:00am-12:00am (Midnight) ET
Sat-Sun 9:00am-8:00pm ET

This will direct you to our Product Specialist that will assist you further. Just let them know your full model number and serial number, and describe to them the issue that you're currently experiencing. We look forward to working with you! Thank you! =)

-Amanda Maffei

SonyListens team

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BUYER BEWARE with SONY PRODUCTS
by jelismorgan / August 5, 2012 4:26 AM PDT
In reply to: SonyListens

I had purchased a Sony LCD Grand Wega. Gradually we began to see blue dots all over the screen. Today, its gotten to the point where it looks like a galaxy. I discovered online that this is a manufacturer's defect.

When I contacted Sony, they refused to stand by their product. I was told I missed the window of their recall. I explained to them that they never notified me that there even was a recall. I was told that I have no recourse. I'm just warning other potential consumers that this is not a company that stands by its products and will evade customer satisfaction on technicality. I find this especially problematic because this was truly a manufacturer's defect by their own admission. Yet they squirm out of backing their product with complete inflexibility to do the right thing.

Sony has lost my business for any future purchases and I caution anyone who might be considering buying their products in the future.

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The WHITE DOT plague strikes too many makers.
by R. Proffitt Forum moderator / August 5, 2012 4:49 AM PDT
https://www.google.com/search?hl=en&as_q=ti+dlp+white+dots

Ti is at the center of that storm. It's a shame folk think that the name on the TV is the maker of that problem.

Sony may be the maker of the chips that are failing on your RPTV but let's check something fast. Ready?

Is this unit 5 or more years old? Has anyone talked to you or have you read where most electronics today are "5 year designs?"

-> I'm finding folk (like me) that are used to their old color TVs that lasted decades. Those days are gone, sacrificed at the alter of low prices.
Bob
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SONY BUYERS BEWARE
by jerseydevil14 / December 11, 2012 7:42 AM PST

I purchased a sony Sony KDF-42WE655 42" Grand Wega High-Definition rear-projection LCD TV and I have had problems with blue spots that I fixed and Now I am getting Pink spots or clouds and I called Sony as Amanda Maffei suggested further into this post. All they said was that the TV had problems but was not recalled, In fact they offered a extended warranty to fix problems due to manufacturing defects but that was at there discretion and the extended warranty period has expired. They kindly offered to give me the contact info for a sony repair specialist. So any person thinking about buying a Sony Product think twice. Sony is happy to take your $3600 and give you a faulty Product. Since all they have to do is offer a short extended warranty period and that is good enough for them. Also they only offered the extended warranty period to stop a court ordered recall. BEWARE I used to buy sony products but that was back when they made great electronics and stood by there work. Unfortunately Sony IS NOT WILLING TO STAND BY THERE PRODUCTS ANYMORE.

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SonyListens
by SonyListens / December 14, 2012 1:37 AM PST
In reply to: SONY BUYERS BEWARE

Good afternoon!

This is Kevin Krause from Sony Support USA. I am sorry to hear about problems that you are experiencing with your KDF42WE655. If you email us at Sonylistens@am.sony.com we will be happy to see if there is anything that we can do to help you out. In your email, please include a brief description of the issues you are having, any event ID numbers you may have, and your contact information.

Thank you,
Kevin Krause
Sony Support USA

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Sony Wega 55
by dlcyt / January 17, 2013 12:28 PM PST
In reply to: SonyListens

I had a similar problem with my Sony Model KDFE55A20 about 3 years ago when I called Sony I was told to handle the problem with my warranty company since I had purchased an extended 3yr plan. My Sony started with a yellowish tint in the center of the screen which got larger as the days passed. Until it started to turn off on its own. Sony did not volunteer any information that a recall was issued. Instead I was told by my warranty company that this repair will satisfy the cap amount I could claim on the extended warranty. From this point on all expenses will have to come out of my pocket. The component that was being replaced cost $1400 according to the Sony authorized service repair technician. The so called new part that was installed when watching a scene that is light in color I see pink spots in the center of the screen that have gradually spread from the point where they started. We have been watching the tv like this for the past 3 years.
I'm very disappointed to find out a recall should have been made.
This very poor customer relations on Sony Corp.

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Sony Listens? Really?
by park5081 / February 28, 2013 12:10 AM PST
In reply to: SonyListens

I contacted Sonylistens@am.sony.com and only received a invitation to buy another Sony product at a discounted price. Sounds good? Having to pay an additional amount of money in order to get a TV that works? The one I bought cost about $2500.00 (should someone paying that much for a TV really have to go through a bunch of bull to get righted?).

Maybe I'm crazy, but it doesn't really seem to be a good deal. "Hey, I know we sold you a defective product. We're sorry, I'll SELL you this one at a discount..."

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Sony 60" Wega- FAIL
by akurtz1 / July 19, 2013 4:58 PM PDT
In reply to: Sony Listens? Really?

Im in the same situation, bought 60" wega brand new, now needs an optical block. Contacted Sony and was offered a 15% discount on a new TV. This is an inherent problem with these TVs, they know it and so does everyone else. Sony needs to step up and do the right thing.

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Suprized these issues continue
by kzrsoize / October 4, 2013 8:02 AM PDT
In reply to: Sony 60" Wega- FAIL

I paid over 3k for my grand wega brand new, over a year ago I called and spoke with sony customer service, she walked me through a number of troubleshooting attempts to no avail. Im still watching this television with blue dots like the sky on a clear night and blu/purplish cloud over the right. I cant afford to replace, and wish I would repair, it appears the optical block is bad, but those things are upwards of $300 dollars, I have been a loyal sony customer since the trintron days, my father too was a loyal fan and of course I followed the old man. Even though its evident sonys products just arent what they used to be, I may stay loyal and pick up another when im ready.

If anyone knows of a fix it or easy repair of this optical block issue, please chime in.

Oh and yes I do realize this thread is several years old, in fact its older than my eldest child.


m

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Link, comment
by R. Proffitt Forum moderator / October 4, 2013 8:19 AM PDT
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