Samsung forum

Question

New SmartHub update 4.5311-50 - Glitch worse than ever

by SloSuenos / January 14, 2013 10:43 PM PST

The new updated just installed.

This is so sad its almost comical. Example - run SmartHub, open Samsung App Store. Hit return button to return to SmartHub. SmartHub flickers and changes shades as it momentarily changes to several different TV Modes, and then.......black screen.

Will this ever be fixed? This is a new 2012 high end TV...

Stephen

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All Answers

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Answer
Re: New SmartHub update 4.5311-50 - Glitch worse than ever
by Samsung_HD_Tech Samsung staff / January 15, 2013 7:38 AM PST

Hi SloSuenos,

I'm very sorry to hear that has happened, and I apologize for any inconvenience this may have caused you. In order for me to help you most accurately, please provide the complete model code for this device.

Regards,
HD Tech

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Response -
by SloSuenos / January 15, 2013 10:25 AM PST

Its a PN60E550D1FXZA

Thank you,
SloSuenos

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Re: Response
by Samsung_HD_Tech Samsung staff / January 16, 2013 3:41 AM PST
In reply to: Response -

Hi SloSuenos,

You sounded like in your original post like you've been experiencing some other problem before this update. Did I infer correctly? If so, what has been going on previous to this update?

Regards,
HD Tech

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Response 2
by SloSuenos / January 16, 2013 5:27 AM PST
In reply to: Re: Response

The same thing. When you exit a SmartHub app, SmartHub reappears, flickers, then disappears. It doesn't always happen, but does most of the time. I usually get the 'Disconnecting Anynet devices' message before an app loads - I don't know why this is necessary, or if at all related to my issue.

Regards,
Slosuenos

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Re: New SmartHub update 4.5311-50
by Samsung_HD_Tech Samsung staff / January 16, 2013 6:34 AM PST
In reply to: Response 2

Hi SloSuenos,

OK, I asked the product specialist, and he'd like a video of this issue if you could. You can upload it to YouTube and post a link to it here.

HD Tech

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Response 3
by SloSuenos / January 16, 2013 8:38 AM PST

Sure, thank you for looking into this. I should be able to create the video and get it to you before the end of this week.

Regards,
Slosuenos

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