Samsung forum

General discussion

New Samsung LN32A550 tv guide from cable box problem

by frozennorth1 / December 29, 2008 9:59 AM PST

I love the pic on my new Samsung LN32A550 but the sound is so tinny and after swapping out the remote to my cable box, replacing batteries to the remote, it still somehow takes a good 10 mins before I can pull up the tv guide from the cable box on the tv. Worked fine before I got the new tv - so I'm speechless. Why would it take that long to "warm up"? Even when I do get the guide screen up, I can't select a specific channel until another few mins...anyone else experience this? I phoned my cable company, and they reset everything from their end, but can't see it being their issue. If no resolution from Samsung I think I'll have to return it Sad

Post a reply
Discussion is locked
You are posting a reply to: New Samsung LN32A550 tv guide from cable box problem
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: New Samsung LN32A550 tv guide from cable box problem
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
New Samsung LN46A750 tv guide from cable box problem
by joelj164 / December 30, 2008 3:39 AM PST

Just purchased a new 46" Samsung A750. Beautiful picture. I use Cablevision as my cable company. After hooking everything up, I am also having a problem connecting to the cable guide. I tested the box with an older tv and had no problem.Can you help?

Collapse -
Coding issue?
by frozennorth1 / December 30, 2008 3:50 AM PST

I spoke with a very helpful guy from a Samsung authorized dealer today...he said it's likely that the tv is so new that the coding for the remote isn't updated yet. I've tried every code in the universal remote book that supposedly matches Samsung for tv's and while certain functions work (powers on/off, volume control, etc) I still can't pull up the guide or change the channel until about 10 mins have elapsed. I've asked my cable company if there are updated codes and when i hear back, i'll post. Interesting to note too, that I hooked up 2 older tv's and without having to re-program the universal remote, the guide on the cable box popped up instantaneously.

Collapse -
I'll take a stab here...
by Samsung_HD_Tech Samsung staff / January 1, 2009 1:55 AM PST
In reply to: Coding issue?

I'm guessing that there are frequencies that the television is emitting that may overlap or cancel out the frequency for the remote control.

The coding might not be the issue. If it was, it wouldn't work at all. In this case, it seems to be time elapsing that causes it to finally work. The television may be emitting the frequency until the set properly warms up.

While this isn't an acceptable explanation for you to just accept the issue, it may be a simple box/tv incompatibility.

That's my initial guess.

--HDTech

Collapse -
(NT) tv channels slow to turn oget change from channel to channel
by Larry Kraft / January 18, 2009 8:17 PM PST
Popular Forums
icon
Computer Help 51,224 discussions
icon
Computer Newbies 10,453 discussions
icon
Laptops 20,090 discussions
icon
Security 30,722 discussions
icon
TVs & Home Theaters 20,937 discussions
icon
Windows 10 1,295 discussions
icon
Phones 16,252 discussions
icon
Windows 7 7,684 discussions
icon
Networking & Wireless 15,215 discussions

CNET's Oh, Snap! Sweepstakes

Enter for a chance to win* a 360-degree camera

Do you Snapchat? We want you to snap for this sweepstakes and give you the chance to get your hands on the Theta S so you can make your very own 360-degree videos.