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HP

General discussion

NEW, HP Print Diagnostic Utility

by Willy / October 27, 2009 9:44 PM PDT

I found this during a look for other problem(s). Since it was released on Sept/2009 its fairly new. Also, used for the infamous print queue stoppage problem. That problem is fairly common to USB HP printers and the utility can help resolve this and/or be part of the solution process for other problems. When visiting the HP support website for your model#, find the "Software and Driver" section, locate utility heading and d/l.

ie: http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=sg&product=3382185&lang=en

The utility is available for most of the HP printers. Enjoy -----Willy Happy


IMHO, Moderator consider this post for a "sticky"?

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Sitcky it is.
by R. Proffitt Forum moderator / November 10, 2009 10:46 PM PST

Let's see if Cnet members report back if this helped them.

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Expanded capability
by hankjeff / December 10, 2009 1:30 AM PST

12/10/09
Under Rel 1.1, the Utility ONLY worked on inkjet printers (example Officejet J4580 A-i-O) - the new release [1.5] now works on other HP printers connected via USB (example Laserjet 1320). [Windows XP Pro environment]

General comment - please, moderators and repliers alike - ALWAYS put a date on your comments. When someone reads them, it is important to know whether the information is current, relatively current, or downright obsolete. I have wasted many hours following someone's advice only to find out that the information is about a product no longer in existence or has it been renamed or the supplier has quit providing the product. Thank you.

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Willy's discovery of HP Printer solution
by danderson029 / January 17, 2010 9:26 AM PST

Thanks for the link, Willy.
I'm a newbie tech (spelled, there's nobody else here to do it, so I'm stumbling along), and working on/with 2 laptops and a cheap netbook. I do have an OfficeJetJ6480, and your link helped with the Acer Netbook.
HP and Compaq laptops, however, print any document endlessly. All settings say 1 page, and so does the print queue - until I click - then the Page column in print queue jumps to 3x/pages, but actually prints forever and ever. I've uninstalled/re-installed, from disc and from online. Same result on both machines.
I've not seen this reported anywhere.
At least I can print from the Netbook, so that's its function right now. Suggestions welcome.
Fraidicat2
01.17.2010 5:25 PM PST

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HP Deskjet 5150
by RAKerans / June 7, 2010 10:25 PM PDT

My Win 7 64bit loses my printer at random times. I tried the Print Diagnostic Utility and it found no problems. AKerans

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Here's the updated link to your Photosmart C7250 AiO Printer
by LucJPatenaude / June 27, 2010 6:53 PM PDT
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HP Diagnostic Utilities
by Kent_G / March 23, 2011 8:21 AM PDT

Hello,

The latest release of the HP Print Diagnostic Utility can always be easily found using this link: http://www.hp.com/go/tools

Information and links to other HP Diagnostic Utilities that are useful for troubleshooting network and scan issues can also be found at the above link.

MODERATOR: Please consider making this post sticky...

thanks!

Kent G.

Although I am employed by HP, my comments and opinions are my own and not those of my employer.

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