Let's see if Cnet members report back if this helped them.
I found this during a look for other problem(s). Since it was released on Sept/2009 its fairly new. Also, used for the infamous print queue stoppage problem. That problem is fairly common to USB HP printers and the utility can help resolve this and/or be part of the solution process for other problems. When visiting the HP support website for your model#, find the "Software and Driver" section, locate utility heading and d/l.
The utility is available for most of the HP printers. Enjoy -----Willy
IMHO, Moderator consider this post for a "sticky"?