Sorry to hear about the problems you've been having. So allow me to ask several questions:
1) You said the model is an 8000 series. Is it UN**ES8000 or UN**D8000? (Replace the double asterisk with the TV size.) If it's some other model, please let me know which one.
2) You said a very fast connection? How fast is that: 5 Mbit/s, 50 Mbit/s, etc.?
3) You said YouTube and Pandora have never worked, but Amazon Instant video works sometimes. What about the browser app?
4) Also, can you run this test and let me know where/if it fails: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341967&modelname=UN60ES8000F&modelcode=UN60ES8000FXZA
I need some direction.TV is less than 2 months old.
I've updated firmware and software, yet find that when I use the remote apps often don't load, if at all.
Amazon Instant Videos loads only 2 out of 10 times when remote is pressed. Some videos do not load at all. Smart Hub app is linked to Amazon Prime account.
YouTube has never worked.
Neither has Pandora.
Very computer savvy. High-speed internet/fast connection, TV connected via ethernet cable (have tested and replaced cable to eliminate it as a possibility).
Errors happen when TV is the only draw on the connection.
Are the apps the issue?
Are the networks supporting the apps the issues
Is the remote not working well?
What can be done?
Why are things working so poorly on a $3000 TV?
Please offer some credible insight. I've spent hours with off-shore Samsung tech that provided no information whatsoever, in fact, Samsung USA was dismayed when their heard what their offshore tech was saying.
So, let's get going on getting what I paid for in my fancy television. Thanks.