Dell forum

General discussion

never buy dell

by jharvish / January 25, 2010 12:34 AM PST

My granddaugther just got a dell laptop for her birthday. An account named RA media server showed up afew days after it was set up and took over as an administator account with a password. We can no longer install anything on the computer. Research of RA media server revealed that the account came from dell which had remote access. A call to dell support said they would fix the account but it would require a $229 software service contract. The problem can be fixed by reinstaling windows and turning off dell remote access but I am sure that dell makes alot of money by basically hijacking their own computers and then charging people to fix it. Never deal with thieves.

Post a reply
Discussion is locked
You are posting a reply to: never buy dell
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: never buy dell
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
You bet.
by R. Proffitt Forum moderator / January 25, 2010 12:58 AM PST
In reply to: never buy dell and others find they can fix that in 10 minutes. But that's not the point.

Maybe it's Windows at fault here. Dell only supports their stuff and for software like Windows you didn't know that that was not freely supported and feel burned about it.

Have you considered the Apple?
Collapse -
It's not Windows fault at all here.
by frog333 / January 25, 2010 1:32 AM PST
In reply to: You bet.

It's not Windows fault at all here.

It's 95% Dell's fault for hijacking 'Remote Administration' (which it left on by default), then apparently holding it's customers to ransom, and 5% the user for not turning off Remote Administration, Remote Registry and Remote desktop and any other Service or process that allows Remote control of their computer on Day 1 of ownership.
Go to, read up and lock it all down!

Collapse -
Black Viper.
by R. Proffitt Forum moderator / January 25, 2010 1:39 AM PST

Great site.

Yes it is Microsoft's fault. This OS needs so much help that the makers put in remote access for buyers that will not learn Windows. You see what could have been an easy change stump the Windows users.

There is a big ECO-SYSTEM built around supporting Windows. Here's the bottom line. If you supplied the machine without Remote Access about half the owners would be in deep trouble. The other half may be like you and want it gone.

Most of the folk in the second half can fix this and those that can't may find these forums and a little help.

Collapse -
Hey i am having the same problem
by yummylb / January 28, 2010 10:29 AM PST
In reply to: never buy dell

Hey i am having the same problem

and i need help

Collapse -
See post 2
by R. Proffitt Forum moderator / January 28, 2010 10:43 AM PST

It has a link showing others fixing this one.

Collapse -
by Hoverboard / June 9, 2010 12:10 AM PDT
In reply to: never buy dell

I agree. I will never buy Dell again. I was told a pack of lies from the guy in India. He did nothing I asked with regards to Microsoft Office and Vista. Ensured me I wouldn't get Vista and I did and the crappy almost useless Home version instead of Microsoft Office. I will never buy from Dell again. Or listen to the friend who said they were OK.

Collapse -
Never Buy Dell
by Elmer G. West / October 30, 2010 5:56 AM PDT
In reply to: never buy dell

I agree 100 percent one should not buy a Dell computer. I have experienced many problems during the past year and continued to so.

Warning: Avoid the hired technicians in India, Phillipines, and Mexico, they will attempt to sell you a deal that is worthless. Question: What happened to the Americans with whom one could converse in English? I surely miss them.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


$16,000 used SUVs

Whether you like your SUVs cute or capable, or some blend of the two, we've got a wide variety of choices in Roadshow's first collection of Editors' Used Picks.