Usually when this happens, it ends up being an ISP or Netflix issue, but let's try some things. Suggestions to try:
- Power off the player and unplug it for one minute
- Power on the player and set the timezone
If that doesn't work, try this: Menu > Settings > Network > Wired Network Settings. Change the DNS Server to 18.104.22.168 or 22.214.171.124
If that doesn't work, open up: Smart Hub > Tools > Settings > About Smart Hub > Details. Then for Netflix ESN, let me know if there are some sequence of letters or numbers or rather phrase. Don't post the sequence of letters and numbers as that's info you may not want posted on the Internet. Just let me know if they're a sequence of letters and numbers of a phrase.
I have a BD-E5300 blu ray player. I have been using Netflix on it for several months with no problems. Suddenly when I try to connect to Netflix I get the red box with the logo and the moving progress bar but it never connects. The other online apps work correctly. Any suggestions?