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Question

Netflix on samsung hdtv

by RohitPBhat / November 18, 2012 5:10 AM PST

Hi,

I bought a brand new Samsung HDTV model #UN55ES7100. The TV looks great however I am not able to connect to Netflix let alone log in or view content.

After spending several hours trying to fix it, I was told by samsung call centre that I need to have a faster internet connection.

I dont understand what that has to do with letting me logging into netflix? Any thoughts anyone?

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All Answers

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Answer
Sorry but with so few details.
by R. Proffitt Forum moderator / November 18, 2012 5:28 AM PST
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Details
by RohitPBhat / November 18, 2012 8:51 AM PST

Hi Bob,

Thanks for your response. Here is what happened and what all i tried:

1. I took the delivery and Powered On the TV. It installed the Smart Hub and other apps that came along with it (Youtube, Netflix, Hulu, Pandora, ...)

2. I connected the router to my TV with the LAN cable.

3. Internet connection is ok as per the test run on the TV. I was able to browse and watch videos on the browser without any problem. I was able to watch youtube.

4. I downloaded a app called frequency and was able to watch videos.

5. Then I tried running the netflix app that came with smarthub. and it shows the error message:

"Unable to connect to Netflix. Please try again or visit:

www.netflix.com/tvhelp" I tried everything over there and was not able to resolve the problem.

6. Chatted with samsung tech support, downloaded latest firmware and repeated steps 1 to 5 with the same results.

7. Called up netflix support and they asked me to have Samsung delete and install the app again.

8. When I called samsung, they said they couldnt do it and maybe the netflix app is not getting connected because i have a slow internet. ( I have a 6 Mbps connection. ) I also have a sony blu ray DVD player on which i am able to get netflix to run. So why should TV which is a new model have the problem?

9. I have tried this procedure in different configurations with the same result (directly connecting modem to TV, connecting mode to TV through router, connecting over wireless)

So in short, From the smart hub, I am able to browse, use utube, download apps watch videos using those apps. But am facing the described issue with Netflix.

Also when I try to play anything using Pandora app the error message I get is "Please check your network connection."

Some details about Netflix and TV Software version etc.

Netflix Version: 3.1.3
UI Build: Release-45
Device software version: T-MST10PAUSC-1024.0/3.1.3-release-907 160
ESN: SSTV-X101-120228-0002170094-056D
Last Error: Unable to connect to Netflix. Please try again or visit:
www.netflix.com/tvhelp

When I try to follow the direction on the link I dont find the deactivate button where it is expected.

about TV

Model Code: UN55ES7100
Software Version T-MST10PAUSC-1024.0, BT-G
Serial number Z5HP3CAC503541V

Thanks
Rohit

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Sadly.
by R. Proffitt Forum moderator / November 18, 2012 8:55 AM PST
In reply to: Details

Lots of details but none about networking. I agree, too technical.

But about Netflix deactivation. Google SAMSUNG NETFLIX KONAMI CODE to find the usual. I also will uninstall and reinstall the app if I can.

Sorry but networking is not consumer friendly enough in my opinion. For example, why would we expect folk to know how to change WiFi channels or the DNS setting? But I've had to do all that.
Bob

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tried that
by RohitPBhat / November 18, 2012 8:24 PM PST
In reply to: Sadly.

Hey Bob,

I am not sure what details would help you out. I already tried both the things you suggested. For Konami code, i dont see the deactivation option at all. And i cannot uninstall the app on my own. I can reinstall which i did but that didnt solve the problem.

I tried smart hub by removing wifi router out of the equation (hoping to isolate the issue with the router) with no success which means the issue at hand is probably not because of the router (there could be one i might encounter later nonetheless) the thing is, youtube works ok, browser works ok, videos in browser work ok, netflix doesnt let me login, the other app pandora throws a network error. So my guess is something is wrong with the netflix, pandora apps.

What do you think?

I am no hacker but can try to provide you more details. Please let me know which.

Thanks
Rohit

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There is no menu item for the Konami code.
by R. Proffitt Forum moderator / November 19, 2012 1:59 AM PST
In reply to: tried that

Sorry but I had hoped you would search and try it. It's a shame that NETFLIX hid it like that.

Over in the CNET Networking forum we have a post just for Samsung and networking. Given you are not into networking I won't go into that as a tutorial on networking doesn't fit here.

Try the Konami and if it fails, call Samsung. If they can't get it to work, then do the usual return for another model.
Bob

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success!!
by RohitPBhat / November 19, 2012 7:12 AM PST

Bob,

I did search and try it and it did not work.
However I did some tweaking with the IP, DNS settings and viola! Life is good!

The network was not my first suspect because only the "pre-loaded" apps were having the issue and not all the apps.

Thanks anyway!
Rohit

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We have the DNS advice in
by R. Proffitt Forum moderator / November 19, 2012 7:25 AM PST
In reply to: success!!

Over at the CNET Networking Forum, changing the DNS to other servers is noted. I try the Google DNS first when I suspect this one.
Bob

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