Download.com Site Feedback forum

Rant

Nest Thermostat

by Bats872000 / April 10, 2012 12:21 PM PDT

Mr. Fadell, I purchased my nest unit in Jan/2012 and installed it HVAC system, before the unit was purchased I followed your wiring instruction and I was a candidate for the Nest. Item arrived and installed by and it worked like a charm for a weeks or so and it started acting up. As if it completely took control of certain functions. Causing the unit to only run on fan mode will the heat function set point was off. I called the support number and after an hour your support tech was not able to help and the phone call went dead and I never received a return call. Called again and I was able to get a hold of another support tech...we re-wired the stat and still the fan mode continued in the on position while the unit was off. At the end the tech had no resolution for my problem and promised to call me back that night and I never got the phone call.

I reached the wire through the blog on the your web-site and was able to some what resolve the problem...well that's what I thought. again I used my home on the weekend only and the house remains empty during the week at 55 degree set point. Never had a problem with the electrical bills until I installed the nest and it has cost me over $800.00 or more while the nest for the heating season. I called again and a SERVICE TECH BY THE NAME OF IGORE was very helpful and determined the unit might have a glitch and ended the call with me by exchanging the unit for a new one. Another tech requested my credit number for security and I was told I would not be charged and sure enough two days later I was charged for another unit while exchanging the product. Not to long after I received the replacement stat and it was installed again it worked fine until two weeks later when I notice the unit running on fan mode again without stopping costing me more money! So at this point I'm $500.00 into the unit and a additional $800.00 because the Nest stat is not compatible with my system....but the unit was purchase because your web-site said it was compatible when the wire letters of the wiring were compared to those on your web-site. So at the moment you have my stat for over a week now and I have yet to received original cost for the stat a full refund. I have filled out all your surveys and never got a response or an apology for your staff mistakes or costing me over $800.00 for the heating season.

I do believe you have a great product but the customer service Representative and Tech's the handled my case were horrible and mislead me except for Igore! Could you also return my moeny!

Regards,

Ramon Batista

Post a reply
Discussion is locked
You are posting a reply to: Nest Thermostat
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Nest Thermostat
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.