Spyware, Viruses, & Security forum

General discussion

Need Help Nortons 360 crashed Windows XP during scan

by JordanMc / April 2, 2007 12:57 AM PDT

Bought Nortons 360 for an infected computer. Installed successfully, but during the scan it crashed and will only restart in safe mode. I cannot delete 360 from safe mode - when I try the computer shuts down. I cannot boot from a disc - when I try it shuts down. System restore was unsuccessful. What can I purchase that can completely clean the harddrive - there is nothing critical on it that I do not already have a back-up for. I simply need to get the machine working again. Will appreciate any and all help.

Post a reply
Discussion is locked
You are posting a reply to: Need Help Nortons 360 crashed Windows XP during scan
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Need Help Nortons 360 crashed Windows XP during scan
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
You can use XP's installation disc
by Donna Buenaventura / April 2, 2007 1:45 AM PDT
Collapse -
System crashing after installing Norton 360
by jayatcnet375 / July 16, 2007 4:42 AM PDT

We are experiencing system crashes after recently installing Norton 360. XP Professional just shuts down and reboots, but only on this computer, and only since the 360 installation. XP reports a hardware/software source, but since no new hardware has been installed, 360 is the suspect. One solution is to uninstall 360 and see if those crashes cease. Has anyone else been getting crashes soon after installing Norton 360?

Collapse -
I'm not quite sure about this...
by darkdestiny7 / July 17, 2007 6:07 PM PDT

I've been using Norton 360 for quite a while now, but I've never faced the problem that you've mentioned. But I suspect it's got to be a problem during installation. Were you operating another program while installing?

It may be a viral or spyware infection. Run Trend Micro Housecall just in case though. (Type in Housecall in Google)

If you are reformatting already, then just reinstall Norton 360 after that. See if the problem persists.

Collapse -
No crashes here XP/Norton 360
by Donna Buenaventura / July 18, 2007 4:51 PM PDT

You might want to view the XP's Event Viewer and see if there's any hints on the system crash (application, system or driver)

Collapse -
Loaded onto 2 systems, both running Winxp home.
by jshepps / January 24, 2008 8:35 AM PST

On the first system, it worked great with no problems. On the second computer it locked up the system and prevented me from doing anything with it. Had to reformat the drive and reinstall Windows xp. Fortunately a backup had been performed the night before and my data was still there to reload. Seems to be working quite well now on both systems but it was a very frustrating experience. Right now i'm very hesitant about loading Norton 360 on my laptop.

Collapse -
System Crashes after Installing Norton 360
by hijoe / April 27, 2010 9:13 AM PDT

I bought a 3-User license copy of N360, and unfortunately installed it on 3 machines at home, including a 6-y/o Gateway that has not had ANY major issues since I bought the machine, that is until I installed N360. In fact, both machines experience similar issues, including a horrible slowdown on both systems overall. When shutting down both machines, I have to "End Process/Program" on numerous items before shutting down or restarting, with the system often hanging, forcing a hard shut down with the power switch.

On my home/work machine, the problem appears to happen once I log on to the internet through a wireless connection. After a few minutes, all processes slow down to a crawl, and eventually are unuseable. I noticed that when bringing up the Windows Task Manager, "Explorer.exe" has ballooned up from the usual 10,000-50,000k, to 300,000 to 600,000 or more. One I reboot, Explorer appears to go back to normal, until I log on to the internet again. I tried uninstalling N360, and the system hung a number of time during the process, I'm still not certain all the components were removed. But now I essentially have a USELESS computer that has not failed me for 6 years, until installing this product. I have never seen anything like this, and I think that others that have experienced similar issues should hold Symantec responsible for any damage done. I have personal spent over a month playing around with utility programs, forums and web searches trying to get some help so that I don't have to completely reformat my hard drive and re-install 6 years worth of software, updates, and personal data. I miss the old days when Peter Norton actually owned the software, updates were free, and big business was nowhere to be found. This is by far the worst software created disaster I have ever encountered. I'd love to hear if anyone else has had similar problems. If so, maybe with enough people, Symantec can either help us fix what wasn't broken, or take responsibility for it. I saw a link about Norton 360 on one of these sites (PC Magazine), which described one of the biggest disasters by a security program that was worse than the viruses it was supposed to prevent. Everytime I tried to click the link I was booted off my browser. There is something going on here, I've been involved in computers, including building my own for close to 20 years, and I've never seen anything like this before.

I'd love to hear feedback, or possible solutions, that includes from Symantec.

Thank you,
Joe

Collapse -
You Might Try Running Norton Removal Tool....
by tobeach / July 16, 2007 3:34 PM PDT
Collapse -
Norton 360 crashes computer
by tomgester / March 16, 2013 3:14 AM PDT

I have Windows 7 and just installed Norton 360 as the old Norton expired. Upon re-booting as instructed by Norton 360, I now can no longer boot my computer. I obviously cannot uninstall Norton 360, or anything for that matter. I did not do a backup and will lose a tremendous amount of info if I have to reinstall windows. Any ideas?

Collapse -
Plenty.
by R. Proffitt Forum moderator / March 16, 2013 3:20 AM PDT

Over in the CNET Storage Forum at the top we have a lot of recovery idea in the "Lost and Found" post.

But posting to a 2007 discussion is going to hamper this discussion.

STEP 1. I'm going to write that since you didn't have backups you want to remove this hard drive, install a new blank hard drive then install the OS and get the machine working.

STEP 2. Take the old hard drive and place it in some USB enclosure then plug it into your PC and now you can copy your files back to your computer.

STEP 3 is already done at this point as you now have a backup of your files.

STEP 4. Now you need one more copy of the things you can't lose. I suggest some USB memory key or even a DROPBOX account.

Bob

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.