Samsung forum


Need driver for BD drive on DP700A7D

by rmc57uk / June 14, 2013 7:25 AM PDT

Hi, first timedr on the forum so apologies if I'm poor on the local netiquette.

I've got an All-In-One DP700A7D-S03UK that's no longer recognising its Matshita BD-CMB UJ 160 Blu-Ray drive.

Device Manager reports: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I've searched for a driver download without success which surprised me, and Samsung's website email service failed to recognise my product!

Can anyone advise please? I'm not a very confident registry manipulator so wary of wrecking an expensive machine.

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All Answers

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That code 19 is usually not a driver issue.
by R. Proffitt Forum moderator / June 14, 2013 7:31 AM PDT

I don't want to upset you but there is no such driver for download because the native Windows driver is used. HOWEVER when I see this I often find it's the old issue of Upper and Lower Filters that I get to remove.

There's a Fix It on a Microsoft Web Support page for this procedure. Let's find it.

You bring up a good point. Since Microsoft has had this issue for over a decade, why hasn't a patch come out so folk no longer encounter this issue?

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Code 19 fix works on Windows 8?
by rmc57uk / June 14, 2013 8:52 AM PDT

Thanks very much, and I certainly appreciate being corrected regarding the driver point - definitely not a problem. I forgot to mention that the machine is running Windows 8. Does that fix work on this version please?

I'll take any corrections as long as I can get my drive running. Thanks so far.

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Links say yes.
by R. Proffitt Forum moderator / June 14, 2013 9:14 AM PDT
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