it is NOT a Dell burner. Dell may use this model burner in some of their computers, but they got them from NEC. The firmware needs to come from the manufacturer (NEC).
After checking firmware version installed on your burner,
go to manufacturer's website, download latest firmware
(that applies to YOUR model), read the instructions (Readme file), and install as instructed. Roxio Disc Copier? This will probably only work in copying non-copyrighted disc to disc. This would cover many types of CDs, but very few DVDs. i.e. Ones you created yourself. Hope this helps. chuck
I just purchased a NEC ND-3450A DVD -+RW burner. I also purchased some Memorex -R 16x disks to burn and they will not burn ("cannot write medium - incompatible format" using Roxio Disk Copier). The NEC reads DVDs just fine. I downloaded a firmware program from the Dell support site (I found out the 3450A is a Dell burner). The program is K34503CQ.exe. I have a Dell computer running XP. When I run the firmware update program I get an error that says: "Target NEC ND-3450A is not found correctly". How do I fix the firmware upgrade problem?