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"Mywebsearch" Problem

by technonewbie / August 19, 2012 4:28 AM PDT

I am trying to resolve an issue with an accquaintences laptop. Apparently they have MyWebSearch as their homepage when they go online. I spent alot of time looking at various forums and such to get rid of this.I tried to follow many of the user solutions to no avail. I couldn't find this program anywhere in the Add/Unistall programs area on the control panel. What I did do was just change the internet option homepage to use Yahoo browser. I also ran MalewareBytes and it found one rootkit(?) and deleted it. Is this program gone or just hiding? Any help would be appreciated! BTW their Windows Update is also disabled-another problem I'm looking into.

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by pgc3 / August 19, 2012 4:45 AM PDT
In reply to: "Mywebsearch" Problem

That is typically an add on to IE and depends on how you have the tool bar(s) set up. Do a little research and you will see what it is, some find it an irritant, there are ways around it. One thing you could try, if this was a recent happening, would be to do a roll back to an earlier time and see what that gives you and potentially resolve the update issue you are having.

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A Suggestion or Two...
by Grif Thomas Forum moderator / August 19, 2012 8:05 AM PDT
In reply to: "Mywebsearch" Problem

Please run some more scans using the instructions below.. Yes, I know you've already used Malwarebytes, but using the "rkill" device in "Safe Mode with Networking" should allow you to clean up more stuff, as will the addition of a second free malware scanner SuperAntispyware..

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.




IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill.Once
downloaded and before transferring Malwarebytes and SuperAntispyware to
the problem machine, rename the program installer "mbam-setup.exe" file
to something else like "Gogetum.exe", then copy the installer file and
the update file to a CD or flash drive.. Transfer the file to the
problem machine, then install the "Gogetum.exe" file, then run the
update to get the program current.. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:


Manual Update

And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.

Hope this helps.


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by pcfa1999 / November 1, 2012 10:34 PM PDT
In reply to: A Suggestion or Two...
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And You've Tried The Procedures I Sugggested?
by Grif Thomas Forum moderator / November 2, 2012 1:37 PM PDT
In reply to: re

What did the scans find?

Unfortunately, you've given us no information about your computer, make and model, etc.

But try the steps listed in my post above and tell us more.

Hope this helps.


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by pcfa1999 / November 2, 2012 11:15 PM PDT

the links that was sajested was blocked due to virus's by mcafee. i am using an acer desktop, win-7 ax1900-e3502, 1g ram, 5g drive.i just want to get my ie9 fixed but there is no uninstall listed.

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It Was Suggested To Download On Separate Computer
by Grif Thomas Forum moderator / November 3, 2012 4:24 AM PDT
In reply to: Re:Re

The are no viruses on the suggested files, but because they are tools which will disable all programs, including McAfee, McAfee identifies them a problem.. In fact, if you've started the computer into "Safe Mode with networking", McAfee shouldn't be running... Did you follow the instructions to the letter? Disable McAfee temporarily, if needed, and try again..

Still, on badly infected machines, it may be necessary to download the removal tools on a separate, clean computer, transfer them to a CD or flash drive, then copy them to the problem computer.. Once there, it you can run "rkill", etc.

Hope this helps.


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by pcfa1999 / November 2, 2012 10:07 PM PDT
In reply to: A Suggestion or Two...

yes i tried to download but mcafee blocked them as they have virus.

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by pcfa1999 / November 3, 2012 11:24 AM PDT
In reply to: A Suggestion or Two...

i tried to put on usb but would not go so. so i put it the infected pc and had a job finding it. but got it ran fast and showed. nothing i'll run it again tomorrow just in case. but what ever it done my IE9 is working can not fig it out. but thank you all for you help.

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Rootkit Notification
by mchainmchain / August 19, 2012 8:09 AM PDT
In reply to: "Mywebsearch" Problem

Would not disregard this detection by Malwarebytes. Depending on the type of rootkit, can download additional malware, thus infecting the system even further than it already is.

Would deal with this first before tackling the issue with Windows Update. Some rootkits damage/disable the services and files necessary for proper operation of Windows Update.

If you can give the rootkit detection name, we might be able to assist you better. Look in the logs section of Malwarebytes to find this.

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by pcfa1999 / November 2, 2012 4:37 AM PDT
In reply to: Rootkit Notification

i have no idea how to find or what to look for.

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