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My software page

by georged19591 / June 30, 2010 3:50 PM PDT

wWhere do I find MY SOFTWARE page...I logged in but can't find where or how to update/download software I need to update...the icon says 9 updates available but when I click on the balloon it just takes me to the sign in page but not MY SOFTWARE page

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We can help you with your problem on the My Software page.
by Nathan TT Support / July 9, 2010 4:18 AM PDT
In reply to: My software page


The issue that you are experiencing is most likely something our tech support team can help you resolve. If you have not yet done so, please open a support ticket by doing the following:

Open the CNET customer service home page (
Click on the "E-mail Support" tab.
Enter your e-mail address.
In the "Category" section use the drop-down menu to select "CNET TechTracker".
When describing your issue, be sure to include an appropriate degree of detail.
Remember, providing clear a description and relevant information, lead to better and more useful advice. Helpful information includes: The version of the operating system your computer is running, any additional e-mail addresses you have registered with CNET, any specific errors encountered, and the steps you took just before you had the problem.

Use the submit button to send us the information.
A confirmation page with your ticket information should appear. When it does, copy or print the information for your records.


CNET TechTracker Support

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software page ? in live mail section?
by activelid / July 23, 2010 7:08 AM PDT
In reply to: My software page

what system areyou using if you want to update soft ware click on your security and get it to check for updates available or you might have a system scanner program that you could configure to auto update
possily the actual program needs a reboot and then see if you can configure it to auto update I use spyware terminator and it automatically tells me if there is an update and asks me if I will allow or deny downloads if you are having difficulty with updates go to CNET for a program to handle this application

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