Samsung forum

Question

my smart tv un46d6420ufxzc any hdmi ports dont works

by ogbedi / March 29, 2012 3:12 AM PDT

hello, WHEN I conect any ports of hdmi from de x box or another equipment like bluray, i went to source and clic of any hdmi ports , 1, 2, 3, 4, my dislay appears black and not reconized ,i alredy make factory reset and still does , please what can I do.

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All Answers

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Answer
my smart tv un46d6420ufxzc any hdmi ports dont works -
by Samsung_HD_Tech Samsung staff / March 29, 2012 9:08 AM PDT

ogbedi,

I'm sorry to hear that you're having trouble with your TV.

If nothing is registering as connected, your next step would be to contact the Samsung customer service center directly for further troubleshooting or to set up a repair ticket for your set.

--HDTech

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thank for your recomendation HDtech
by ogbedi / March 29, 2012 11:17 PM PDT

THANK OU VERY MUCH ,CHAO

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Answer
HDMI cable is fault
by barcode6699 / March 29, 2012 10:57 AM PDT

had same problem before. Samsung state that you have to use certified HDMI cable. in other words, just try another cable...

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Answer
no , it before was fine
by ogbedi / March 29, 2012 11:23 PM PDT

I alredy try another cable ,but still does , a friend of my told me that maybe I have to change the motherboard, I gonna call Samsung customer service thank ou ....

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