Samsung

Question

My smart tv is not so smart

by Lear45tech / December 7, 2012 10:52 PM PST

My tv a UN55ES7100 will not locate my wireless network. I have a good signal confirmed with my iPad.
This tv is 2 months old, it worked before and just stopped working on its own. I think it is defective, online support was no help - they had me do the normal setup which did not work. Not impressed after spending big bucks on this tv.

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All Answers

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Answer
Re: 2 month old
by Kees_B Forum moderator / December 7, 2012 10:55 PM PST

That's well inside the 1 year warranty. So you can have it fixed for free.

Kees

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Answer
Don't buy these HDTVs for their wireless features
by Pepe7 / December 7, 2012 11:46 PM PST

I would never purchase an HDTV for their wireless features. They are still generally way too buggy, including some of the higher end models. It's probably the number one issue that arises.

Some possible fixes, of which clearly some will not always be possible/practical:

-Change the position of the router

-Change the channel of the router (other devices on the network can benefit from this too)

-Update firmware of HDTV if available from Manufacturer

-Make certain your router has most up to date firmware

-Add a wireless repeater (bridge), then utilize a wired connection (ethernet) from the wireless repeater to the HDTV. Quick and cheap to set up.

-Avoid wireless altogether, and improve overall performance/connectivity issues by simply going wired directly to HDTV (my favorite, btw) *If you are a Netflix user, this one will make you very, very happy. There are simply so many ways to hide cables now, it makes little sense not to go this route IMNSHO.

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Answer
Re: My smart tv is not so smart
by Samsung_HD_Tech Samsung staff / December 10, 2012 4:24 AM PST
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