Computer Help forum

General discussion

My PC does not recognize DVD Player and CD Player - XP

by scuser / April 23, 2010 8:13 AM PDT

I just noticed that my desktop (OS XP with Service Pack 3) is not recognizing my installed DVD player and CD player. When I go to device manager to check, here's what I get: For each device (JLMS DVD-ROM XJ-HD166 and Philips DVD+RW DVD8601) it says that "Windows cannot load device driver; may be corrupted or missing (code 39). It suggests troubleshooting, which tells me to uninstall the device and then reinstall -- it says most will be plug and play; if not, use CDs that came with the computer. Can't use CDs, it it okay to uninstall and reinstall?

Post a reply
Discussion is locked
You are posting a reply to: My PC does not recognize DVD Player and CD Player - XP
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: My PC does not recognize DVD Player and CD Player - XP
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Tried Removing Upper and Lower Filters Yet?
by Grif Thomas Forum moderator / April 23, 2010 8:32 AM PDT
Collapse -
Thank you!
by scuser / April 25, 2010 11:16 PM PDT

I had not tried removing upper and lower filters -- did not even know they existed. I used the link you gave me and let Microsoft fix it for me. Thank you so very much for the help -- it's finally fixed! Beverly

Popular Forums
Computer Help 51,224 discussions
Computer Newbies 10,453 discussions
Laptops 20,090 discussions
Security 30,722 discussions
TVs & Home Theaters 20,937 discussions
Windows 10 1,295 discussions
Phones 16,252 discussions
Windows 7 7,684 discussions
Networking & Wireless 15,215 discussions


Enter for your chance to win* a game hardware bundle

One lucky winner will walk away with a gaming monitor, keyboard and mouse. Two lucky runners-up will score a gaming headset.