Computer Help forum


my new pc wont boot up and freezes

by marieb45 / February 9, 2013 11:37 PM PST

it starts with manufacturers logo then blue aero screen then it just freezes on that for around an hour ,then goes to repair start up but that just freezes again for hours..i cant start in safe mode or command prompt as it just sticks on blue aero screen......i havent downloaded anything ,i just turned it off one night when it was workin perfectly and the next day all this happened is windows 7 home 64 bit os.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: my new pc wont boot up and freezes
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: my new pc wont boot up and freezes
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
So few details.
by R. Proffitt Forum moderator / February 9, 2013 11:54 PM PST

Since safe mode fails, there's little to do yet.

Did you try unplugging all the USB things for a test boot?

Collapse -
Can you boot from a CD or DVD?
by wpgwpg / February 10, 2013 12:08 AM PST

You could have a hardware problem, but to help in the problem determination I'd get a bootable disc and see if it will boot from that. You could use a repair disc, a Windows install disc, Ubuntu, UBCD, or others for a boot disc. If it will boot from one of these, you probably just have corrupt files on the hard drive, and could likely do a repair and correct the problem.

Good luck.

Collapse -
Computer type
by pgc3 / February 10, 2013 12:40 AM PST

Is this a desktop or a laptop? Clone or manufactured? You said NEW, if it is new perhaps it is a warranty issue. Otherwise it sounds as if, as was mentioned, the recovery media may well be what is needed. With new manufactured computers you typically need to burn your own from the system, otherwise you contact the mfg and pay the stipend to have them send the disks to you.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


CNET bought a house!

Take a look inside the house where we will be testing connected locks, thermostats and other smart home products so we can tell a complete story.