Forum Announcement

Welcome to the new CNET Forums! Please don't panic. You are not in the Twilight Zone, you are experiencing the new CNET forums platform! Please click here to read the details. Thanks!!

PC Hardware

Question

My laptop freezees...please help!!

by Giovy99 / February 21, 2013 1:44 AM PST

Hello everybody!
I'm curently having 2 issues to be solved:

1) Sometimes my laptop (Acer Aspire 5738G running W7 Ultimate SP1 x86 as OS) suddenly frezees (mouse, keyboard etc.... no longer work), although all drivers in my machine seem to be perfectly updated.

2) Another issue is that my system does not often recognize both my USB flash drives and my external HD, forcing me to reboot it whenever this glitch occurs, despite USB PORT drivers appearing once again to be updated.

The problem is that whenever I try to copy or move a file on my Flash Drive or external drive or just perform a Virus scan on them my system 9 times out of 10 freezes and does not recognize any other portable devices I plug in unless I reboot Windows.

Both my motherboard and HDD should be OK because if I do the same things in SAFE MODE all the problems mentioned above vanished, meaning my machine never freezees.

Please note that I bought my laptop from a guy who had changed both HD (from 250 GB to 500 GB) and OS (from VISTA to W7 Professional), then I installed W7 Ultimate edition. So could the above issues be somehow related to this?

Maybe my laptop has now a BIOS with an old firmware and this could be the cause of both issues: what do you make of it? Did anyone have the same experience?
So a possible solution could actually be to update my BIOS (so called BIOS flashing), but I understand that it's a very tricky operation.

However I've just found these free tools for that:
http://www.gigabyte.com/webpage/20/HowToReflashBIOS.html
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013909

But maybe I'd better use this FREE CD bootable edition: is that right, dudes?
http://support.lenovo.com/en_US/downloads/detail.page?&LegacyDocID=MIGR-74984

Ever tried one of these free tools ?? If you are aware of a good tutorial about flashing the BIOS, please just le me know...ok?

Here are the tech details about my BIOS and Motherboard:

- BIOS
Brand Phoenix Technologies LTD
Version V1.05
Date 03/20/2009
Starting Address 0xE549
ROM Size 2MB


- MOTHERBOARD
Manufacturer Acer
Model JV50 (U2E1)
Version 0100
Chipset Vendor Intel
Chipset Model PM45
Chipset Revision 07
Southbridge Vendor Intel
Southbridge Model 82801IM (ICH9-M)
Southbridge Revision 03

Can't wait to hear from you!!

Best regards.

G.R.

P.S. Hey, to my great surprise I've just discovered by chance that my laptop is 64 bit capable...so I was wondering why the guy who sold it to me had install W7 Pro 32 bit. As matters stand, do I better to install W7 Ultimate 64 bit? If so, how can I replace the 32 bit version with the 64 bit one?

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: My laptop freezees...please help!!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: My laptop freezees...please help!!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Tell me about.
by R. Proffitt Forum moderator / February 21, 2013 1:52 AM PST
Collapse -
PS. Bonus material.
by R. Proffitt Forum moderator / February 21, 2013 1:55 AM PST
In reply to: Tell me about.
Collapse -
Reply questions
by Giovy99 / February 21, 2013 2:59 AM PST
In reply to: Tell me about.

Hi!
Thank you for your prompt reply!
Sorry for my silly question but what do you mean by "canned air"?
Something related to the dust settled in the radiator?
It's a product for cleaning electronic stuff like this??

http://en.wikipedia.org/wiki/Gas_duster

Never used it!!

Pease tell me what I have to do and whether or not I need to update my BIOS as well (if so, please tell me how to do that: can I use the above tools instead of the third party software suggested by my BIOS manufacturer which is not free??).

Collapse -
Since you don't know what it is.
by R. Proffitt Forum moderator / February 21, 2013 3:09 AM PST
In reply to: Reply questions

But first NO to the bios update. I see no reason to change that. You will find folk with machines that need basic maintenance reload the OS, try a BIOS and conduct extensive driver hunts when they have yet to do the basic maintenance.

If the laptop has never been cleaned then you may need to open it up to do a deep cleaning and while we are inside we replace the old heat sink compound.

Let me be blunt. These are not bricks. They require maintenance and if the owner doesn't they usually get 3 to 4 years out of the laptop.

Here's some canned air -> http://www.amazon.com/Compressed-Gas-Duster-10oz-Pack/dp/B004E2MF5S/
I supplied links above for bonus material. Here's a video on canned air and laptops.
http://www.youtube.com/watch?v=EWwejCKVGOY

Yes, there can be some software issues but given the age of the machine and your answers, it's time to do the maintenance.

Later after this work is done, we'll talk about Grif's advice. It's at the next link.
http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421

Bob

Collapse -
Where can I buy it?
by Giovy99 / February 21, 2013 11:42 PM PST

Ok there!
I'll buy that product as soos as I can....problem is I live in Italy, so if I buy it in US via AMAZON it will take ages before being dispatched at home.
Maybe I'd better buy here in my local town even thogh at present don't know where to go (PC shop??)
Did you have ever experience similar cases as mine? I mean, could the two issues mentioned above be really due to canned air and dust inside the radiator of my Acer laptop?

Collapse -
Then the old pocket cleaner.
by R. Proffitt Forum moderator / February 22, 2013 12:04 AM PST
In reply to: Where can I buy it?

Strange. While I've yet to go to Italy, I've found common stuff like that in all countries. Guess there's less hot air there?

I'd look at a PC or computer shop for such but at a camera shop I could find this thing:
http://www.amazon.com/Giottos-AA1900-Rocket-Blaster-Large/dp/B00017LSPI

As to similar cases? Over the years, a few thousand. However you have to think it's good for the industry folk don't care for the computers. Keeps the industry in business.
Bob

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech Tip

Tired of your tricky Wi-Fi password?

Stop trying to memorize a complicated sequence of numbers and letters. Learn how to change the default password.