Networking & Wireless forum

Question

My HP Compaq Notebook Cannot to the Internet Through Wireles

by Here4hlp / October 20, 2011 11:20 PM PDT

I have an HP Compaq Presario A900 Notebook PC which I have had for a little over two years now.
OS on it is Windows Vista Home Premium SP2,
Internet Browser on it is IE8.
I have been doing my browsing using a Broadband connection until yesterday 10/20/2011 when I
decided to use a Broadband Wireless Router. My ISP technicians spent a considerable time
configuring the system without succeeding to have this notebook connected to the internet even
though it connects to the router but not beyond that.
What is interesting is that I also have this new notebook (Sony Vaio) with Windows 7 Home Premium
which immediately connected to the internet when it was turned on.
So, whatever is wrong with the Cmpaq, I do not know and would like someone to assist me in
resolving this problem
Many thanks

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All Answers

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Answer
(NT) Is Wireless Zero activated in the laptop?
by Coryphaeus / October 21, 2011 11:36 PM PDT
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What is "Zero Activated?"
by Here4hlp / October 22, 2011 3:42 AM PDT

Thank you Coryphaeus; but I am sorry the question is too big for me. I am new to networking and router gadgets and therefore do not know Zero activation. I' ll appreciate your broadening it for me.
Thanks

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Wireless Zero . . .
by Coryphaeus / October 22, 2011 5:11 AM PDT

is what enables laptops to communicate wirelessly (and desktops). In XP (I don't own Vista) it's located in Control Panel, Administrative Tools, Computer Management, Services and Applications, Services. Scroll down (on the right) and find Wireless Zero and enable it. XP also has a Network Setup Wizard, not sure about Vista. If so and you can find it, run it.

You can probably do a Windows Help and search for Wireless Zero.

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Wireless Zero...
by Here4hlp / October 31, 2011 4:46 PM PDT
In reply to: Wireless Zero . . .

A web (Google) search gave me this site: http://www.inf.aber.ac.uk/advisory/faq/965 that detailed out how to configure the Wireless Zero.

I went thru the detailed steps for Vista but still did not work for me. So, as it is now I am still stuck.

If anyone out there can assist I would highly appreciate it.

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Answer
Let's check the settings of the router.
by R. Proffitt Forum moderator / November 1, 2011 7:54 AM PDT

If your router is setup with WEP then the symptoms match a known issue.

Fix? Try WPA2 AES next.
Bob

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WPA-PSK/WPA2-PSK
by Here4hlp / November 1, 2011 3:50 PM PDT

Thanks Bob,

It is set to WPA-PSK/WPA2-PSK

There is no WPA2 AES in the setup.

George

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For a test, try WPA
by R. Proffitt Forum moderator / November 2, 2011 1:05 AM PDT
In reply to: WPA-PSK/WPA2-PSK

As to PSK/AES/TKIP that's only three options. Go with what works. Also, be sure the SSID is not hidden, the channel is not EU and the option for MAC FILTERS is "off."

These posts bring up a good point. Look at the troubles folk have and ask if it's time for a better system?

Also, does your systems have the push button connect feature? Did you try it?
Bob

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Compaq Notebook Cannot Connect to the Internet.. (Revisited)
by Here4hlp / November 23, 2011 10:21 PM PST
In reply to: For a test, try WPA

Hello Bob,

I have not been successful in all actions suggested.

I feel that I might not have presented my case well. So here is a revised version of my case:

I have an HP Compaq Presario A900 Notebook PC which I have had for a little over two years now.

OS on it is Windows Vista Home Premium SP2,
Internet Browser on it is IE8.

I initially had a Huawei SmartAX MT882a ASDL (Broadband) modem supplied by my ISP, Vodafone, by which I did my internet browsing until two days ago (10/20/2011) when I obtained their upgraded Broadband Wireless Router - EchoLife HG520c. My ISP technicians spent a considerable time configuring the system only succeeding in having this notebook connected to the internet through the supplied cable. Internet connection by wireless on this notebook has been fruitless, even though it connects to the router but not beyond that (See snapshot here: http://gedochin.com/Wireless%20Network.jpg).

What is interesting is that I also have another notebook (Sony Vaio) with Windows 7 Home Premium which immediately connected to the internet when it was turned on.

So, whatever is wrong with the Compaq, I do not know and would like someone to assist me in resolving this problem.

Many thanks

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Let's go with a recurring failure.
by R. Proffitt Forum moderator / November 24, 2011 1:51 AM PST

When Norton and maybe other protection software expires, complaints like yours follow.

Fix? Your choice of paying up or removing said apps.

HOWEVER it appears that you have not tried the suggestions so far. Since these have not been done I'll keep them in mind.
Bob

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