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Computer Help

General discussion

My Asus laptop's WiFi doesn't work

by epsilon123432 / January 20, 2013 6:23 AM PST

Hi,

I have an Asus K53e-BBR7 laptop running Windows 7 Home Premium, 64 bit.
I've had it for 1.5 years. I didn't have trouble with the WiFi for a few months, but then it started acting up.
I of course factory reset many times, etc, and it didn't help.

There was a cycle: The built-in wasn't working so I put in the dongle. Then, after a while of using the dongle, the built-in WiFi took over/started working, and I could unplug. Anyway, this was a year ago. I took it to Best Buy and they apparently fixed it, but it acted up again the day after I got it, and then worked for a few months before I had trouble with it again.

My hard drive failed so I took it to another computer shop and got a new hard drive, and I think there might be something wrong with the drivers, even though I've installed/uninstalled, downloaded from website and updated, etc.

Now, here's what happens: When turn on my computer for the first time, or wake it up from sleep, the WiFi (built in) doesn't work, it can't connect to any networks. I have to turn off the WiFi antenna with Fn-F2, and then click troubleshoot where it says 'no connections are available' . It then goes through troubleshooting and and then has an option for "turn on wireless capability', I click on it and it turns on the antenna/wireless capability, and it works. This is consistent, I can always get it to work that way, though sometimes it takes more than 1 try.

Can you help me fix this? Thank you.

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Tell more
by R. Proffitt Forum moderator / January 20, 2013 6:59 AM PST

About the OS install. Was it the factory recovery? If not, drivers are not the only problem to fix. Many laptops require a HELPER APPLICATION to turn on/off the wifi. This is not standardized so we prefer the factory restore media.
Bob

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well,
by epsilon123432 / January 20, 2013 8:33 AM PST
In reply to: Tell more

I've tried both the factory recovery and the clean install. They both fail with WiFi. I'm on the clean windows 7 now, though. What would you suggest as a helper app?

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The helper app is from acer.
by R. Proffitt Forum moderator / January 20, 2013 10:48 AM PST
In reply to: well,
Collapse -
My dongle works
by epsilon123432 / January 20, 2013 11:09 AM PST

The dongle works, but I don't want to have to use it. The USB ports are fine. The internet worked consistently, I just had to press troubleshoot and windows would turn it on and do it's thing, but it would not work again as soon as i put it to sleep or turned it off. So I think it's a driver or software issue.

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You proved to me it was not software or driver.
by R. Proffitt Forum moderator / January 20, 2013 1:46 PM PST
In reply to: My dongle works

The factory restore installs the helper app on all Asus models I've encountered. I read above the dongle didn't work but I must have mis-read that.

Your choice to let them fix it.
Bob

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There is a setting to turn off
by glb613 / January 20, 2013 7:04 PM PST
In reply to: My dongle works

the wireless adapter and USB ports to save power. Get into the device manager through the control panel, double click on each entry, select power management and uncheck turn off to save power then OK.

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