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My Asus laptop's WiFi doesn't work

by epsilon123432 / January 20, 2013 6:23 AM PST


I have an Asus K53e-BBR7 laptop running Windows 7 Home Premium, 64 bit.
I've had it for 1.5 years. I didn't have trouble with the WiFi for a few months, but then it started acting up.
I of course factory reset many times, etc, and it didn't help.

There was a cycle: The built-in wasn't working so I put in the dongle. Then, after a while of using the dongle, the built-in WiFi took over/started working, and I could unplug. Anyway, this was a year ago. I took it to Best Buy and they apparently fixed it, but it acted up again the day after I got it, and then worked for a few months before I had trouble with it again.

My hard drive failed so I took it to another computer shop and got a new hard drive, and I think there might be something wrong with the drivers, even though I've installed/uninstalled, downloaded from website and updated, etc.

Now, here's what happens: When turn on my computer for the first time, or wake it up from sleep, the WiFi (built in) doesn't work, it can't connect to any networks. I have to turn off the WiFi antenna with Fn-F2, and then click troubleshoot where it says 'no connections are available' . It then goes through troubleshooting and and then has an option for "turn on wireless capability', I click on it and it turns on the antenna/wireless capability, and it works. This is consistent, I can always get it to work that way, though sometimes it takes more than 1 try.

Can you help me fix this? Thank you.

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Tell more
by R. Proffitt Forum moderator / January 20, 2013 6:59 AM PST

About the OS install. Was it the factory recovery? If not, drivers are not the only problem to fix. Many laptops require a HELPER APPLICATION to turn on/off the wifi. This is not standardized so we prefer the factory restore media.

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by epsilon123432 / January 20, 2013 8:33 AM PST
In reply to: Tell more

I've tried both the factory recovery and the clean install. They both fail with WiFi. I'm on the clean windows 7 now, though. What would you suggest as a helper app?

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The helper app is from acer.
by R. Proffitt Forum moderator / January 20, 2013 10:48 AM PST
In reply to: well,
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My dongle works
by epsilon123432 / January 20, 2013 11:09 AM PST

The dongle works, but I don't want to have to use it. The USB ports are fine. The internet worked consistently, I just had to press troubleshoot and windows would turn it on and do it's thing, but it would not work again as soon as i put it to sleep or turned it off. So I think it's a driver or software issue.

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You proved to me it was not software or driver.
by R. Proffitt Forum moderator / January 20, 2013 1:46 PM PST
In reply to: My dongle works

The factory restore installs the helper app on all Asus models I've encountered. I read above the dongle didn't work but I must have mis-read that.

Your choice to let them fix it.

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There is a setting to turn off
by glb613 / January 20, 2013 7:04 PM PST
In reply to: My dongle works

the wireless adapter and USB ports to save power. Get into the device manager through the control panel, double click on each entry, select power management and uncheck turn off to save power then OK.

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My Asus laptop's WiFi doesn't work
by etechlore / August 27, 2015 5:34 AM PDT

Wifi is not working on Asus Laptop

These days, many people are having wi-fi problem with their Asus laptop. So there will be any kind of problem with the computer. this problem usually comes, because of wifi driver driver problem or wifi is turn off. So you need to make sure about this.

Causes of wifi is not working problem-

Wifi driver is not installed
Wifi driver is not updated.
Wifi is turn off.
Wifi adapter is disable.
Incorrect security key.
Solution for wifi is not working on Asus Laptop –

First you need to make sure about wifi. Your wifi should be on. If it is not on then you need to look at the keyboard you will able to see the wifi key. You need to press that key to turn on wifi on your laptop.You will find the wifi key in the function keys.
Wifi adapter should be enable- sometimes, wifi adapter got disable and that’s why wifi does not work on the laptop.So you need to go to network properties and then you need to check their the wifi should be enable. If it is not enable then you need to make it enable and then you need to check your laptop. It will start working fine.
Make sure you have installed the correct wifi driver. If you have installed a wrong wifi driver on your Asus laptop.
You need to go to Asus official website and search their wifi driver for your laptop.
You may also do it via google. For that you need to follow these kind of options.
Go to
Now type model no. of your laptop with brand name(like- Asus satellite xxx wifi driver).
Now hit search button. Once you will hit search button then you will able to see search results on the search. You need to click on Asus official website. it will appear on the search.
Finally you will able to download the drivers on your computer. so simply download it and then you need to run it and follow the instructions.
Most of the times this problem comes because, your driver is not properly updated. So here are the steps for check the update –
Open the device management window. (you can open it by right click on my computer and go to manage or type ‘devmgmt.msc’ command on the run box and hit ok.
Click on the network adapter and look at their you will able to see your wifi driver.
Now you need to select your wifi driver and right click on it. After that you need to click on update driver and select search automatically for update option.
Finally It will search for update. It may take a while. Once it will find any update then it will update it.
Note- while you are updating your wifi adapter you should be connected to the wifi. Then only it will help you.
Finally wifi will start working on Asus laptop. if it is still not working then it means there is a serious problem with the Asus computer. for that you can contact to Asus customer support or nearest Asus service center.

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try the support tab under this link
by orlbuckeye / September 17, 2015 7:50 AM PDT

and find the drivers.

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