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Multiple Tabs on Firefox when downloading Nitro

by nonnox15 / May 27, 2012 10:55 PM PDT

Twice I have gotten an email notice from CNET that the Nitro PDF reader has an update. When I click on the download it sends me to the CNET website and when I clicked on the download button, Mozilla begins opening multiple window tabs. I can't get it to stop and when I close the Mozilla window it automatically opens back up and opening multiple tabs. The only way to get it to stop is to shut down my computer.
Any suggestions?
This has happened to me 2 or 3 times.
I get a notice from CNET that a new version of Nitro Reader is available.
When I go to the CNET website and click the download button is when the multiple tabs begin opening.
One time I clicked on Smart install
The Last time I clicked on the CNET secure install.
I have not noticed this occurring with anything other than the Nitro Reader.

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All Answers

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Answer
Please follow these steps to resolve the problem:
by CNETSupport / May 30, 2012 3:35 AM PDT

1. First be sure to set Firefox as your default browser if it is not already.

2. In your Firefox browser: Select Tools > Options > Applications

3. Scroll down until you see "cbsitt" in the left hand column. Go ahead and click on cbsitt to highlight it.

4. In the right hand column drop down menu, choose "Use TechTracker (default)" if available.

5. If the "Use TechTracker (default)" option was available, you should now be able to download correctly and you can skip the rest of these instructions.

If the above option is not there, however, you will need to continue as follows:

6. Enable hidden folders. To do so, open My Computer or any Explorer window: Select Tools -> Folder Options -> Select the View tab -> In the Advanced Settings box, scroll down until you see "Hidden files and folders" -> Choose the "Show hidden files and folders" option -> Click OK.

7. Going back to where you were in Step 4 in the Firefox browser (Drop down menu), you can now choose "Use other..." then select "Browse..." in the next window.

8. You will now want to navigate to the following location (where "(your username)" will be your Windows login name):

C:\Documents and Settings\(your username)\Application Data\CBS Interactive\CNET TechTracker

9. Click on the "TechTracker" file then click "Open." "Use TechTracker" should now appear in the box next to cbsitt. You can click "OK" to close the window.

10. You may now return to Step 4 and select the "Hide hidden files and folders" option if you wish to keep those folders hidden. Otherwise, restart your Firefox browser and attempt to use TechTracker. The issue should be resolved.

If this does not work, however, please let us know by submitting a support ticket so we may troubleshoot further. To submit a support ticket:

1. Go to http://cnet.custhelp.com
2. Click on the "E-mail Support" tab.
3. Enter the e-mail address associated with your CNET TechTracker account.
4. Fill in the "Subject" and "Details" section with a description of your query or issue.
5. From the "Category" drop-down menu, choose the "CNET TechTracker" option.
6. Click the "Continue..." button.
7. Be sure to click the "Finish Submitting Question" button if none of the suggested links in the pop-up window help resolve your issue.

Thanks,
Jen
CNET TechTracker Support

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Multiple Tabs on Firefox when downloading Nitro
by nonnox15 / July 23, 2012 10:28 PM PDT

This did not work. I did submit a support ticket. Have not received an answer as yet.
HOWEVER,
I guess the problem is with Firefox because I downloaded Nitro PDF using Internet Explorer and it downloaded with no problems.
Maybe Nitro and Firefox are not compatible for some reason.
If anyone else has this problem, try using IE instead of Firefox.
Thank you for the attempt at help anyway.

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Answer
Multiple Tabs on Firefox when downloading Nitro
by nonnox15 / July 23, 2012 10:31 PM PDT

I guess the problem is with Firefox because I downloaded Nitro PDF using Internet Explorer and it downloaded with no problems.
Maybe Nitro and Firefox are not compatible for some reason.
If anyone else has this problem, try using IE instead of Firefox.
I hope this can help someone and maybe Firefox or Nitro can get this problem resolved.

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