I'd ask for a refund and then tell them to call you when they get the bugs out.
Since I moved all my music to my Windows Home Server, about one half of my songs skip the 2nd second (not the first second, you hear a one second intro, then it skips to the 3rd second). I can't find anything in common with the ones that skip. Most of my music came directly from my own cds years ago (and were all perfect). But now, from each album, some songs will all be perfect, some will have some songs skip and some will have most songs skip.
I can play them from Media Player, X-Box, or Nero. And I can play them from different computers and it's the same results each time.
It's extremely annoying, as you can imagine.
Any help will be greatly appreciated.