Computer Help forum

General discussion

Mozilla Thunderbird not downloading my emails!

by LuiggiP / June 7, 2012 10:30 PM PDT

Hi all,

I'm new here and would appreciate some help with this - it's driving me nuts!

Yesterday I installed the latest version of Thunderbird, to replace Microsoft Outlook which just started doing it's own thing.

I set up 3 accounts - one secure connection to my university email, and two others - one POP and one IMAP. To begin with all seemed to be working great.. But today I turned on my computer and no emails have been downloaded from the POP or IMAP addresses! here's what I did next:

I checked on the webmail sites directly, and there are messages waiting to be downloaded.

I checked the server settings for both POP and IMAP addresses - both seem correct (i.e. using the correct ports, protocol, passwords etc)

I checked my Avast firewall - it has made the correct port exceptions for my email addresses.

I checked that windows firewall was still disabled.

I 'removed' both the IMAP and POP email accounts, and set them up again.

Still nothing! When I click the 'Get Mail' button on the top left corner of Thunderbird browser, the green bar appears at the bottom of the screen to suggest the program is scanning my accounts - but then nothing happens!

Please help - I can't face going back to Outlook! I want a Macbook!!

Post a reply
Discussion is locked
You are posting a reply to: Mozilla Thunderbird not downloading my emails!
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Mozilla Thunderbird not downloading my emails!
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Update...
by LuiggiP / June 8, 2012 1:01 AM PDT

I have done some further research, and disabled the mail scanner in Avast Anti-Virus Free edition - in case this was a problem. Still no luck downloading my emails!

This is a bit of a joke... I thought Mozilla software was supposed to be good quality? I may have to revert back Outlook after all Sad

Collapse -
Re: Thunderbird
by Kees_B Forum moderator / June 8, 2012 1:08 AM PDT
In reply to: Update...

The combination Thunderbird/Avast/pop3 works fine with me. But I realize that doesn't help you.

Kees

Collapse -
Thunderbird
by LuiggiP / June 8, 2012 1:52 AM PDT
In reply to: Re: Thunderbird

Ha! No, it doesn't - but I'm glad you've been successful Happy

I've actually solved this problem now, I think. I had to disable SSL/TLS protection within Thunderbird for each of the IMAP and POP3 accounts - including selecting 'transmit password unencrypted'. I then activated Avast mail scanner again, and set it to scan incoming / outgoing messages, making sure that all of the correct ports / accounts were listed under the 'SSL Accounts' tab. As soon as I took these steps, my email arrived en masse!

I'm not quite sure how secure it is to disable the SSL/TLS and password encryption settings in Thunderbird, though???

Collapse -
Re: settings
by Kees_B Forum moderator / June 8, 2012 3:54 AM PDT
In reply to: Thunderbird

That's one the settings the mail provider specifies.

So when you wrote in your first post "I checked the server settings for both POP and IMAP addresses - both seem correct", you forgot to add ", but they weren't."

Good to see it works anyway.

Kees

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.