Storage forum


Moving Video Files to WD Passport on Windows 7

by runningdmc / August 15, 2013 10:21 AM PDT

I got a new WD My Passport Studio 500 GB and now I am unable to move .mov and .mp4 files from my Windows 7 laptop hard drive onto the portable hard drive.

I allowed the various drivers load on the laptop after plugging the WD Passport in with a USB cable. Then I downloaded the WD Smartware and the WD SES Drive Setup.

Nonetheless, I am still unable to save .mov and .mp4 files on the WD Passport. These files are 57 and 71 MB and the WD Passport is 500 GB.

What can I do to move these files onto the WD Passport?

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(NT) What error message are you getting?
by wpgwpg / August 15, 2013 11:02 AM PDT
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No Error Message
by runningdmc / August 15, 2013 2:26 PM PDT

I have not gotten an error message.

I have created a shortcut to the Passport on the desktop. I try to click and drag the desktop icons for the videos onto the icon for the Passport.

Obviously, this is a very amateur method. Is there a simple and more effective way?

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If you want to MOVE the file,
by Oldartq / August 16, 2013 3:10 PM PDT
In reply to: No Error Message

moving the shortcut is not going to do it. You have to move the file itself or copy and paste the files. Shortcut is just a link...or did I misunderstood?

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by samkh / August 16, 2013 12:29 AM PDT

that format is ntfs. if fat32, convert it to ntfs.

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If you were saving to the top folder.
by R. Proffitt Forum moderator / August 16, 2013 12:46 AM PDT

I can see this happening as the top or root folder has a limited number of entries. A subdirectory doesn't have this limit. More at link to follow.


PS. While it writes about DOS and Windows 95, this still applies to all drives that use a file system.

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Still Not Sure What To Do
by runningdmc / August 16, 2013 7:24 AM PDT

Thank you for offering help and suggestions, but I am still not sure how to solve my problem. I have explored Defragmenting. The OS (C:) is 0% fragmented and the Recovery is 4% fragmented. When I click "Analyze disk" or "Defragment disk" nothing seems to happen.

I don't know what a "root folder" or "subdirectory" are or how they pertain to my issue.

I cannot even open a window to see that my Passport is empty.

Will I need to change the format of my .mov and .mp4 files? Will I need to alter certain settings on my Passport?

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At this point it's time to learn more about Windows and
by R. Proffitt Forum moderator / August 16, 2013 7:40 AM PDT

While you could do more research with google about what a root folder is and such, the fact you can't open a window to see what is on the drive is a bad sign.

I'd use your support system (folk that help you with your PC) to have them check out the drive and talk about file systems, root folders and folders in general.

Don't worry about all this since no one is born with this knowledge. We take classes, read books and learn as we go. I can't put it all in this small space so it's time to go get help.

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