Laptops forum


Mouse moves but will not click or acknowledge mouse-over

by unholylessons / April 17, 2013 10:39 AM PDT

I've been dealing with this issue for almost a month on a Dell XPS 17 (L702X). Regardless what programs open or what mouse is being used, the mouse sporadically will stop responding to select buttons or highlight when I hover over them. Sometimes it will allow me to select items on all or part of one window but none at all on others. I found that pressing Ctr Alt Del will immediately get the mouse to respond correctly but that is short lived and it will stop again without notice. This may continue over a period of time, and then pc goes back to normal just like that. I tried other mouse, changed the batteries, update the drivers, and ran different virus and malware scans which all came back clean. I ran hardware diagnostics and all is fine, no issues in device manager and nothing show in system logs. I even went as far as performing a complete clean install of Windows 8 a few days ago. Yet the problem remains. I see a lot of forums with similar issues but no one has a solid solution. It's similar to the issue of the monitor going black for a few seconds. I'm at a complete loss on this one. Anyone else having this problem?

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All Answers

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No mention malware scans?
by R. Proffitt Forum moderator / April 17, 2013 10:49 AM PDT

The CAD key effect suggests to me there's something software going on.

I also do not offer any solid solution other than a complete wipe and install. If you are willing to try Grif's advice then I'll supply a link but once in a while I encounter folk that want the assured answer. That's a bit costly of our time but there is a sure fire fix.

I'd try Grif's scans next if this was my PC.
Link follows,

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Yes I did mention mal ware scans
by unholylessons / April 17, 2013 2:55 PM PDT

I did mal ware scans and formatted my hard drive so I don't see how that would help.

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What is this formatted my hard drive?
by R. Proffitt Forum moderator / April 17, 2013 9:49 PM PDT

If I format a hard drive it's blank with no OS and just that.

If you are taking a short cut in the description of what you actually did, then I can't guess what you did.

Also, did you do what Grif suggested or did you do something else?
Details matter or I can't offer a good guess.

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by unholylessons / April 20, 2013 5:38 PM PDT

I formatted it and installed a fresh copy of windows. I figured that trumped what grif suggested.

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That's backwards from what I do.
by R. Proffitt Forum moderator / April 21, 2013 12:28 AM PDT
In reply to: No

I delete the partitions and then let Windows partition, format and install. However laptops are very different in that we want to read you used the restore media.

Otherwise there can be driver issues.

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