Networking & Wireless forum


Motorola surfboard running non-encrypted

by billj6 / March 4, 2012 12:16 AM PST

The only way we can use our Motorola router is unencrypted. I have gone into the router numerous times and reset it, unplugged it, retyped the WEP key, tried to shift to WPA and nothing works. None of three computers in the house will connect unless all encryption is off. We live in a good neighborhood on a cul de sac, don't get a lot of traffic through here, and know the immediate neighbors, but nothing is stopping a stranger with a laptop from sitting on the street and using our wifi. I've talked to the Comcast tech. The trouble just seems to be our boxes won't get past the WEP encryption stage. Has anyone had this problem?

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Clarification Request
Which Motorola?
by mopscare42 / March 4, 2012 4:35 AM PST

Motorola has both a Modem/router and a stand-alone wireless router, which one do you have and what is the model number.

All Answers

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I've had such an issue
by R. Proffitt Forum moderator / March 4, 2012 5:31 AM PST

But it was when my SSID was odd or I tried to use MAC filtering too. Tell more.

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by billj6 / March 4, 2012 9:40 AM PST
In reply to: I've had such an issue

It's the Surfboard SBG900 router and modem. My SSID is one simple word.

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And is MAC filtering on?
by R. Proffitt Forum moderator / March 4, 2012 9:41 AM PST
In reply to: Motorola

Sorry but I would need to know all 20 settings to see if that's it.

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Motorola Surfboard
by billj6 / March 5, 2012 9:57 AM PST

I never set up MAC filtering. Default is no filtering, yes?

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I can't know this.
by R. Proffitt Forum moderator / March 5, 2012 10:26 AM PST
In reply to: Motorola Surfboard

As the makers can change anything, if we can't see all settings we'll have to go with bum router. It could be as simple as the old hidden SSID issue.

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by billj6 / March 6, 2012 8:59 AM PST
In reply to: I can't know this.

My computer finds my strong router signal when instructed to search for wireless networks within range then lists two from my neighbors with weak or non existent signal. Two boxes in the house run just fine on wireless with no encryption.

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To continue, keep writing.
by R. Proffitt Forum moderator / March 7, 2012 12:22 AM PST
In reply to: Motorola

But as it stands, everything points to bad setting or bum router.

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