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Motorola RAZR V3xx displaying "invalid battery"

by dooder123 / January 27, 2008 2:51 AM PST

The cell phone is only 10 months old, babied, never wet or dropped. It started intermittently now it's full time. Can't find any help from AT&T either on e-mail or phone. Wifes phone (duplicate) working fine, bought same time. I see from a Google search that others have similar problems without resolve. Help

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suggestion
by birdmantd Forum moderator / January 27, 2008 8:33 AM PST

Try this first. Since your wife has the same type handset, try swapping batteries to verify if it is the phone or the battery.

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MotoRAZR v3xx displaying "invalid battery"
by dooder123 / January 27, 2008 9:01 PM PST
In reply to: suggestion

Birdmantd:
Tried changing battery with wife's phone that was no help.
My neighbor has same phone and swapping with his battery corrected the problem. Confirm same battery numbers. Taking to AT&T store today and let them decide if it is just battery or phone or both.
Thanks for you suggestion.

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answer to problem
by dooder123 / January 28, 2008 12:45 AM PST

AT&T store did a hard reboot. Take out the battery while the phone is on (this is important) as this proceedure will NOT work with the phone "off". Wait about 15 seconds replace battery and turn on phone. It was explained to me that this hard reboot is necessary every so often and is an indication that your battery may be on it's way if you have to do it more than once a week.
Phone is working perfectly now. Too bad this info is not in the manual as it should be and the AT&T stores agrees.

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Solved the problem!!
by dstan7695 / February 18, 2009 11:25 PM PST

I was having this same problem and noticed that when I dropped the phone a while ago that it did the same weird thing with the screen that it does when I try to charge it. So I came to the conclusion that the problem all stems from one thing. The battery compartment in the back is not holding the battery contacts tight enough to the phone contacts and it is losing charge. A common problem with electric current 'arcing' so to speak, just on a smaller scale. This could damage your phone. Watch out, Motorola may get sued over this one. To solve the problem, I used a piece of a paper clip and wedged it inbetween the top of the battery and one of it's plastic support braces to keep it snug and put the back back on and it is charging great. Good luck!

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Oh and BTW
by dstan7695 / February 18, 2009 11:44 PM PST
In reply to: Solved the problem!!

anyone who was helped by this and saved lots of money by not having to buy and new phone can send me one dollar to my paypal account at dstan7695@gmail.com. I could use it. lol. Happy

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