At least try their web site for any "updates" then look in your machines "EVENT VIEWER" for more clues.
I am using windows xp home edition with a sony vaio RS610.
I am using a Systran language translator software that has worked fine for several months. When I click on the screen 'translate' button the monitor goes blank.
The processor remains 'on', but I am unable to do anything, can't even shut it down manually or operate the key board.
I unplug the machine and restart. Everything works fine except this software. I un-installed the software. When I attempt to re-install the same problem occurs in the process.