Windows 7 forum

Question

Missing modul when booting up

by confusedgramma / November 10, 2012 6:48 PM PST

I just recently got this message upon starting up my computer:
The specified modul could not be found: C:\Users\Sally\Appdata\Local\Microsoft Help\ Microsoft Games\bhebvd.dll
The only program change in the past two months was an update dowload for Java.
Any suggestions on what's going on?
I've got a Dell Inspiron 580S, Windows 7 Home Premium, 6GB [RAM], 64-bit OS.

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All Answers

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Answer
Re: missing dll
by Kees_B Forum moderator / November 10, 2012 7:00 PM PST

I'd go into the MSCONFIG program, visit the startup tab and see if there's anything (any program run at startup) that would explain that message. If so, uncheck it and the message will be gone.

Kees

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missing dll
by confusedgramma / November 10, 2012 9:39 PM PST
In reply to: Re: missing dll

Thanks, Kees.
Just went into MSCONFIG, as you suggested, but, when I saw the list.... I don't have a clue as to what should be running, and what shouldn't be running at startup. I tried to copy the list, to post, but it didn't work. There are 21 files on the list.
Sally

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Re: Msconfig
by Kees_B Forum moderator / November 10, 2012 10:19 PM PST
In reply to: missing dll

I've got 10 in my list, and that's probably more than you should have.

Indeed, you can't copy it, so you need to type it yourself. Just a list of 21 lines, and the info from the leftmost column is enough for a first round. Looking forward to it.

Kees

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missing dll
by confusedgramma / November 10, 2012 11:24 PM PST
In reply to: Re: Msconfig

thanks so much for doing this!
Here's the list with the first two leftmost columns:
Adobe Reader and Acrobat Manager - Adobe Systems
Apple Push - Apple, Inc
DataSafeOnline - Unknown [Dell Data]
Default Manager - Microsoft Corp
Dell Dock - Stardock Corp
DellSupport Center - Unknown
HO Digital Imaging - Hewlett-Packard
hpwuSchd Application - Hewlett-Packard
IconUtility - Alcor Micro Corp
Inter® Common User Interface - Intel Corporation
Inter® Common User Interface - Intel Corporation
Inter® Common User Interface - Intel Corporation
iTunes - Apple, Inc
Java (TM) Platform Se Auto Updater 2.0 - Sun Microsystems
Microsoft Games - Unknown
Microsoft OneNote - Microsoft Corp
Microsoft® Windows Mobile® Device - Microsoft Corp
NETGEARGenie - Unknown [this is my router]
QuickTime - Apple, Inc
Realtek HD Audio Manager - Realtek Semiconductor
Roxio Burn - Unknown

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Re: startup programs
by Kees_B Forum moderator / November 11, 2012 12:01 AM PST
In reply to: missing dll

Since both the error message and this list mention Microsoft Games, that's the prime suspect as the cause of the error message. Just uncheck and reboot.
Unchecked items will stay in the list. If anything strange occurs, just check again and reboot.

The other items:
- Intel things should stay (managing your video card, probably)
- Realtek thing should stay (managing your sound card)
- Netgear thing is doubtful, a router works without software. Unckh
- Apple things cn stay if you use iTunes
- Dell things should stay, but DataSafeOnline only if you use it
- Microsoft OneNote is part of MS Office: do you really use that? If not, uncheck it
- Microsoft Default Manager: rather doubtful. http://www.thewindowsclub.com/microsoft-default-manager-in-windows-7-faq tells more. It can safely be disabled, especially if you don't use the Bing Bar in Internet Explorer
- Microsoft mobile: only useful to connect to a Zune or a Windows phone. Do you have those?
- Netgear: routers work without any additional software. Uncheck if you don't use the functions described in http://www.netgear.com/landing/genie/default.aspx
- Microsoft Mobile Device: link to a Zune or a Windows Mobile phone? If not, it's not necessary.
- HP software is OK (you've got an HP all-in-one?), although I see no need for hpwuSched to check for updates in the driver daily
- Adobe and Java updater don't harm and are useful, although you could consider to uninstall all Java stuff if you don't need it (most people don't)

Kees


http://www.thewindowsclub.com/microsoft-default-manager-in-windows-7-faq

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And ..
by Kees_B Forum moderator / November 11, 2012 12:02 AM PST
In reply to: Re: startup programs

I don't see any antivirus running. Do you have one? Is it active?

Kees

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missing dll
by confusedgramma / November 11, 2012 1:31 AM PST
In reply to: Re: startup programs

WOW!!! Thank you so very much for taking the time to go through all this. I did what you said, and....it's fixed!!! You're a genius!
BTW - yes, I have Norton Internet Security running all the time. Why? Should that have shown up in the startup menu? I just opened up the program, and it says it did a Live Update 11 minutes ago.
Thanks, again, Kees. I really appreciate your help!

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Re: startup dll
by Kees_B Forum moderator / November 11, 2012 3:30 AM PST
In reply to: missing dll

Three things to add.

1. I don't use Norton, I use (the free version of) Avast. And that runs from this list. But if Norton runs in another way, that's OK of course. I just asked because I noticed.
2. The more you uncheck, the less programs run when you start your PC, the faster it boots. That's why it pays off to keep the list small.
3. bhebvd.dll is a rather strange filename. I googled it and found only some 10 hits. All said it was a Trojan (meant to intercept your online banking data). That's a common cause of this message, indeed. The Trojan installs itself somewhere and puts a start command in startup list. Then an antivirus program (your Norton?) finds and deletes it, but leaves the 'orphan' shortcut in that list. And that gives an error message, because it references a file that doesn't exist any more.

Anyway, it seems you're fine now.

Kees

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missing dll
by confusedgramma / November 11, 2012 5:46 AM PST
In reply to: Re: startup dll

Once again - thank you!
I just looked up Avast, and saw that I can run it as a secondary antivirus program for awhile, to make sure I like it better than Norton. Who knew?? I think I better start taking some computer classes. Your directions and comments have been extremely thorough and clear. Would have been lost without them!

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Re: Avast
by Kees_B Forum moderator / November 11, 2012 5:56 AM PST
In reply to: missing dll

I certainly didn't intend to talk you off Norton. I was just trying to explain why I asked about you using an antivirus. Good to see, of course, you did.

And a warning: it's not advised to run to different antivirus programs in 'real time', that is scanning each and every file you open or web page you read or mail you receive. It's OK to have one real time and use the other for the occasional (monthly?) scan of everything on your hard disk.

And, talking about a monthly scan, do you already use Malwarebytes' Anti Malware (MBAM), from http://majorgeeks.com/download.php?det=5756 . It's highly recommended on these forums because it finds other things than Norton (or Avast).

Kees

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Avast
by confusedgramma / November 11, 2012 7:22 AM PST
In reply to: Re: Avast

will try the MBAM - great!

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