Computer Help

General discussion

Missing File???

by pjmar / June 4, 2009 4:39 AM PDT

I am running Avira Anti-Virus and tried to upgrade and now when I reboot a get a message CCPLG.XML unable to find file C:\Program Files\Avira\AntiVir Personal Edition Classic\ccplg.xml. When I pull up Windows security it shows that I have anti-virus protection however I can't run a scan or access the program without getting this message.

Thanks,
Peter

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Tried Uninstalling Avira, Then Install The New Version..?
by Grif Thomas Forum moderator / June 4, 2009 5:06 AM PDT
In reply to: Missing File???

AFter uninstalling Avira using the standard method from Add/Remove Programs, then download and run the Avira Registry Cleaner from the link below. It helps clean out any registry remnants of the old version of Avira. You'll need to unzip the registry cleaner before running it.

http://www.avira.com/en/support/av7_upgrade_tools.html

Here's the link for the new version download:

http://www.free-av.com/

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Add or Remove
by pjmar / June 4, 2009 5:19 AM PDT

When I go to the add or remove it will not let me remove it. The warning, X Setup could not determine the feature control file or was not able to read it correctly, comes up.

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unble to find file ccplg.xml:
by baburao7 / September 10, 2010 10:50 PM PDT
In reply to: Add or Remove

dear sir ,
can you help me i cant remove avira from my laptop

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Tried These Steps?
by Grif Thomas Forum moderator / September 11, 2010 10:03 AM PDT
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Missing File???
by pjmar / June 6, 2009 12:15 AM PDT

Grif,

I went to the avira support site and cleaned the registry sucessfully. I then was able to reinstal the program.

Thanks for your help,
Peter

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