Office & Productivity Software forum

General discussion

MicroSoft Word 2000 will not open (have renamed normal.dot)

by preston77494 / June 1, 2009 6:21 AM PDT

I have Windows XP Pro with the current updates. Word 2000 hangs up and will time out showing a blank document (but no toolbars). I've tried renaming normal.dot and deleting the data folder in the registry - both recommended by MicroSoft. I can open Word by going to "start" "run" and typing in "winword.exe /a"

I've also repaired Word using the installation CD.

Any other suggestions?

Post a reply
Discussion is locked
You are posting a reply to: MicroSoft Word 2000 will not open (have renamed normal.dot)
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: MicroSoft Word 2000 will not open (have renamed normal.dot)
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
i have the same prob
by cuddlebud / September 13, 2009 10:46 AM PDT

i have the exact same problem but i havent yet found a fix for it, if u find 1 please let me know... gotta do some work

Collapse -
Re: can't run word
by Kees Bakker / September 13, 2009 4:36 PM PDT

With /a or /safe (I don't understand the finer details of the difference) it's run without add-ons. Check those.

What's in the Word Startup folder? That contains things Word opens at startup. Something strange there and you get the symptoms you see.

Also make a new Windows account and try there. If it works OK there, it's some setting or file in your account. If it doesn't work there either it's on system level. Knowing such helps find it.

Kees

Collapse -
MS Word 2000 Fix
by javadave2 / January 29, 2012 3:58 AM PST

Ok, I had the same problem and tried everything like deleting normal.dot, looking for add-ons and uninstalling and reinstalling Office and nothing worked. I figured it was an add-on since it ran with "winword.exe /a" but no add-ons were listed when I tried to look for them. On another thread someone mentioned that add-ons can sometimes be hidden and I thought back and recalled that my problem appeared a few days after installing WinZip's ZipSend service. I uninstalled ZipSend and wallah MS Word worked the first time I tried it. So if all else fails my suggestion is to work backwards and try uninstalling programs you've recently installed.

Collapse -
nother Program That Killed Word 2000

Thanks to this thread I uninstalled Win Zip Courier and all is well.
Thank you

Collapse -
Word 2000
by barking42 / May 31, 2012 12:44 AM PDT

Magic, so that was what was causing the promlem

Collapse -
Word 2000 Hangs/Crashes - solved by updating Adobe software
by JWalk75 / July 23, 2013 6:17 AM PDT

This topic is over a year old, but figured I'd add this reply for anyone currently searching for a solution. I've battled with it over the past few days.

If your Word 2000 is hanging at startup AND you have Adobe design products installed (i.e. Creative Suite, Illustrator, In-Design, Acrobat Pro..) check your task bar for "Available Updates" from your Adobe Updater & install them.

I tried everything under the sun to fix the hang up to no avail (including all those solutions in the Microsoft support article). Updated my Adobe software & Word opened right up.

Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Smartphone tip

Hoarding photos on your phone?

Those picture are hogging memory and could be slowing down your phone.