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Question

Microsoft Ofiice Document Scanning Problems

by vrygreen / February 24, 2013 12:23 PM PST

Hi

I'm running windows 7 and trying to scan using "Microsoft Ofiice Document Scanning" but after I scan a page the following message pops up:

"Cannot create temporary image file. Check disc space and permissions."

When I click "Help" I get the following message:

"I get the message 'File save failed.'
You might be out of disk space. Try to save the file again. If you still cannot save the file, check the available space on your hard disk, or save the file to another location such as a floppy disk or Web folder."

I have 356gb of space, and there's no option to save a file!

I'd been using this scanner for a couple of years and it worked just fine. However, I recently had my hard drive replaced and haven't been able to run the snanner since. My "Windows Fax and Scan" still works fine, but I need the other scanner for multiple document scanning.

Can anybody assist me with this?

Thanks in advance.

VG

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All Answers

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Answer
Scan etc.
by pgc3 / February 24, 2013 10:59 PM PST

You didn't mention anything about the hardware you are using but am assuming it is an all in one unit of some type. Typically you would uninstall and reinstall software (drivers) for the unit generally using the manufacturer's software on CD or go to the manufacturer's web site to download a software driver package. You said you replaced the HDD which would typically require a Windows OS installation and then peripheral software loads beyond that. A bit more information on that/those procedures might help, it might just be that you need to upgrade the software drivers from the manufacturer's website.

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Answer
Why Not Use The Scanners Software?
by Grif Thomas Forum moderator / February 25, 2013 8:34 AM PST

For example, HP printer/scanners have a "Solution Center" application which allows you to scan multiple documents, etc. Other manufacturer's have the same thing.. As stated by the previous poster, there may be some software/drivers that are lacking during the reinstall of the new hard drive...and therefore, using the scanners software should solve your problem .

Hope this helps.

Grif

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