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media state shows disconnected and I can't connect

by lisa g2 / October 19, 2007 9:21 PM PDT

It's been 3 days since I have been able to connect wirelessly and I have exhausted every possible fix I could find. It's time for me to post here and try to find a networking super-sleuth.

Here's the story:
Everything was working fairly well and out of no where, the connection dropped. It connected for 5 minutes yesterday, but has yet to return.

Here's my specs:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
System Name ACER-E8F5014F99
System Manufacturer Acer
System Model TravelMate 4200
Router: Belkin Wireless G model F5D7230-4, version 5001
computer is a laptop with internal wireless card
Cable modem motorola surfboard

Here's my ipconfig/all:

Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-e8f5014f99
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-0F-B0-ED-9B-D2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.4
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Friday, October 19, 2007 2:41:37 PM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 11:14:07 PM


Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : <b>Media disconnected</b>
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-13-02-03-AC-17


I did a firmware update.
I've tried different channels.
I have the latest drivers.
I have run WinsockFix
I have enabled Wireless Zero Configuration
I have uninstalled and re-installed the drivers
I have done a system restore and went back to last week.
my wireless switch is on.
I have disabled/enabled/rebooted/reconnected all of the devices in every combination and many times.
My system can detect the wireless signal, it is strong. I am only one foot away from the router.
I have no other wireless signals in the area.
I did not get a new cordless phone or baby monitor.
I have disabled any firewalls
I even uninstalled my virus software

I am at a complete loss here. I'm hoping that someone here will look at my ipconfig and be able to figure it out. I've already paid 2 technicians at plumchoice for 2 hours of service time.

Thanks,
Lisa

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Since everyone had their hands in this
by PudgyOne / October 19, 2007 11:12 PM PDT

I would start over.

In the back of the router there is a reset button. Press and hold the reset button for 30 seconds. It should go back to the way it was when you bought it.

Attach an ethernet cable and setup the router

give it a new network name

Broadcast SSID

Not sure if the firmware will be updated or not so you may want to check to make sure the firmware is up to date.

Use WPA Security.

Don't use anything else.

save your changes.

Unplug the ethernet cable and restart your computer.

Now try to connect using the Intel ProSet wireless.

remember the setup should be

wall > Cable modem > Belkin wireless router > wired/wireless


If there is still a problem, I remember I updated my ProSet Wireless at Dell's website(I have a Dell). Maybe Acer has an update for your laptop on their website.

See how your connection is now.


Rick

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still nothing
by lisa g2 / October 20, 2007 12:51 AM PDT

Thanks, Rick.
I tried everything you suggested, even the ProSet update, and it still doesn't work.

I willing to try anything, except for Acer support's suggestion of reformatting the hard drive. That will be a last, last resort. I dread the thought of that.

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Go to
by PudgyOne / October 20, 2007 1:10 AM PDT
In reply to: still nothing

a local hotspot and see it you can connect. If you can connect there, then the problem is with the router.

After you set everything up, again and tried to connect, did it ask you for your password?

Did it then try to connect?

What did the troubleshooter say?

Did you the try winsockfix?


Rick

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couldn't connect to a hotspot
by lisa g2 / October 20, 2007 4:19 AM PDT
In reply to: Go to

found the signal, but was unable to connect there either.

I was prompted for the password, but it wouldn't connect. Error message says Unable to Connect. Troubleshooter says "currently there are no issues reported".

I ran WinsockFix again, rebooted and still nothing.

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Just checking your post. It's proper...
by R. Proffitt Forum moderator / October 20, 2007 4:58 AM PDT

"Ethernet adapter Local Area Connection:" shows you connected which is PROPER for the WIFI connection to not work while the ethernet is in use. I know more than a few that tried to get wired and wifi at the same time...

Think about it.

Bob

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I did try disabling the local area connection
by lisa g2 / October 20, 2007 5:21 AM PDT

to see if that would help and it didn't. Is that what you mean?

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That IP assigned the LAN,
by R. Proffitt Forum moderator / October 20, 2007 5:33 AM PDT

That IP assigned the LAN - New!
by R. Proffitt Moderator - 10/20/07 12:31 PM
In reply to: I did try disabling the local area connection by lisa g2

Is likely what's used for the WIFI. Can't have that assigned.

I wonder if this is the machine you are typing on now?

When I unplug the LAN I sometimes need to use the Release IP command. As to your wifi, I don't see why it's not working here except that the LAN is currently in use and has the IP that many WIFI would use.

Pity that poor person who "assigns" that IP to their ethernet since wifi hotspots should fail.

-> My Acer has a button that turns off the WIFI so be sure you have it turned on.

Bob

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thanks Bob
by lisa g2 / October 20, 2007 8:00 AM PDT

This is something I hadn't tried before, so I was hopeful. It didn't work, but maybe I did it wrong. Here's what I tried:

unplugged ethernet cable, did an ipconfig/release and got this error: No operation can be performed on Local Area Connection while it has its media disconnected. No operation can be performed on Wireless Network Connection while it has its media disconnected.

so I plugged the ethernet back in, did the release and got this:

No operation can be performed on Wireless Network Connection while it has its media disconnected.

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Tried to connect wirelessly, nothing happened. Disabled Local Area Connection, tried to connect again.

Then I did an ipconfig/renew, tried to connect again, nothing.

Since I have never done this type of thing before, I am probably doing it wrong.

And yes, my WIFI button is on.

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Now that's "right."
by R. Proffitt Forum moderator / October 20, 2007 8:38 AM PDT
In reply to: thanks Bob

Ethernet adapter Local Area Connection: with 0.0.0.0 is proper and good to see when it's unplugged. No need to "disable."

Did you try System Restore to when it worked? And after that, look at running WINSOCKFIX.

Connecting with WIFI is far from automatic and there is no real standard so I'm unable to guide most on how to use their wifi connection configuration screens but that's what's next.

Bob

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I tried that too...
by lisa g2 / October 20, 2007 8:49 AM PDT
In reply to: Now that's "right."

I did a system restore to last week when it was working fine. I'll do another one and then I'll run winsockfix again. But for now, it's time for me to take a break from this, I will return in the morning. Thanks so much for your suggestions and time.

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I tried again..
by lisa g2 / October 20, 2007 9:50 PM PDT
In reply to: I tried that too...

Did the system restore to 2 weeks ago. did the winsockfix. Tried the ipconfig/release again. Still nothing... I'm beginning to give up hope.

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From your information, I suggest
by Dango517 / October 20, 2007 10:49 PM PDT
In reply to: might help

Authentication problem, Incorrect encryption key, Bad/missing certificates,

Improperly functioning wireless AP (replace). I also saw this elsewhere on the net.

Follow instructions given on the link above.

This is a tough issue many have struggled with it to find no solution. Best of luck.

This thread is not being tracked by myself.

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Recap. New direction.
by R. Proffitt Forum moderator / October 20, 2007 11:46 PM PDT

The initial post showed the usual IP assigned to the ethernet so wifi was not going to function. More back and forth and we learn the ethernet is DHCP'd and behaves proper on unplug (IP goes to 0.0.0.0.)

Winsockfix is run so that covers that area.

What's left is the wifi router configuration that hasn't been shared yet, the antivirus suite (Norton's new wifi security is working too well today) and if deleting the wifi connection in the network control panel and making a new connection helps.

Bob

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to continue...
by lisa g2 / October 21, 2007 12:11 AM PDT
In reply to: Recap. New direction.

First, I went to that link, but I am a bit overwhelmed by the language. I will try reviewing the logs, but I can't find how to access them. Even if I do, that may be too difficult.

So the wireless configuration is this:
Version Info
Firmware Version 7.01.06
Boot Version V0.07
Hardware 01
Serial No. BE700053269

Internet Settings
WAN MAC address 00-11-50-72-B0-AF
Connection Type Dynamic
Subnet mask 255.255.252.0
Wan IP 204.210.139.54
Default gateway 204.210.136.1
DNS Address 24.29.103.10

LAN Settings
LAN/WLAN MAC 00-11-50-72-B0-AE/
IP address 192.168.2.1
Subnet mask 255.255.255.0
DHCP Server Enabled

Features
NAT Enabled
Firewall Enabled
SSID lisa
Security Enabled

I uninstalled my Norton already.
I tried deleting my network wifi connection, but I get this error: The connection you selected can not be deleted.

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Ahh.
by R. Proffitt Forum moderator / October 21, 2007 12:24 AM PDT
In reply to: to continue...
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I will try that
by lisa g2 / October 21, 2007 2:13 AM PDT
In reply to: Ahh.

I will try to delete it, but then how do I re-install it? Should it be automatically detected upon reboot?

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Not automatic.
by R. Proffitt Forum moderator / October 21, 2007 2:53 AM PDT
In reply to: I will try that

With wifi such is never automatic. Remember there are no hard standard screens here but we tend to find one screen that shows us the available networks then we select that and enter in details such as the network password (wep, wpa, etc.)

Bob

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there has been some progress, but...
by lisa g2 / October 22, 2007 3:50 AM PDT
In reply to: Recap. New direction.

Okay, so I bought a new wireless card and installed it today. It was worth a shot and I no longer have the media disconnected error, so we have made some progress. But I have a new issue that may be easy to fix, but I am having trouble diagnosing it.

I am not able to get online when I unplug my ethernet cable. My modem is connected to my router, my router is connected to my computer, the internet works fine. My wireless signal is strong and in Network Connections, it shows as connected.

Here's my ipconfig/all:
Windows IP Configuration

Host Name . . . . . . . . . . . . : acer-e8f5014f99
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Siemens Gigaset PC Card 54
Physical Address. . . . . . . . . : 00-01-E3-46-33-6B
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.130.92
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : Belkin
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-0F-B0-ED-9B-D2
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Monday, October 22, 2007 1:39:06 PM
Lease Expires . . . . . . . . . . : Monday, January 18, 2038 11:14:07 PM

I have rebooted the modem. I have tried disabling the Local Area Connection. I have tried ipconfig/release & renew.

Any ideas??

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IP Routing Enabled. . . . . . . . : No
by Dango517 / October 22, 2007 4:00 AM PDT

Enable router, maybe malfunctioing. Have Ip test connection. Call them ask them to test connection for problems.

"I am not able to get online when I unplug my ethernet cable" Must be connected.

Might help. Good luck.

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Hurray!!
by lisa g2 / October 22, 2007 4:22 AM PDT

It's finally working. I called Belkin, at your suggestion, and this time it was successful.

Thank you all for your excellent support!

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Still call the IP
by Dango517 / October 22, 2007 4:33 AM PDT
In reply to: Hurray!!

to check connection.

Most routers and modems, that have drivers, also contain diagnostic programs that will fix most problems for you. See Belkin web site for information. Maybe under "manual" listed with your specific model.

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Media State Media Disconnected on Wireless NIC
by badrra / July 8, 2008 10:21 PM PDT
In reply to: Recap. New direction.

If you see this that only means that your are not connected to your wireless router. Check your Router settings and compare it with your wireless laptop make sure you have the right WEP/WAP key etc. You have a valid IP when your plugged in to the router using an ethernet cable. This only means that your NIC is working fine. TCP/IP stack and sockets are working fine as well.

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Post is almost 9 months old
by PudgyOne / July 9, 2008 12:34 AM PDT

I would have figured out something by now, wouldn't you.


Rick

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