Please provide us the EXACT version of McAfee you are running.. McAfee makes lots of products so is it VirusScan alone?, their Security Suite?, their firewall? I also need the exact version name and number. If you've got it installed, RIGHT click on the McAfee shield, or the red "M" in the lower right corner, choose "VirusScan", then "About". Which "ScanEngine" number does it say? Which virus definitions number?
Are you getting any error messages when you attempt to install/uninstall? If so, give me the EXACT messages please.
Hope this helps and let us know more.
I ran into a problem where I installed the updates from McAfee last year and as a result my anti-virus stopped working. Windows 2000 machine that has been running McAfee for the last 3 years.
I cleaned out the installation and attempted to re-install. The software says it doesn't support my operating system. Anybody run into this problem?
Their helpdesk is worthless. You essentially wait an hour to be told to uninstall and re-install and call back and wait another hour if that doesn't work. Then they ask you to run a full diagnostics on your machine where they capture every bit of information on your computer and then send it via email to their unsecure mailbox. I checked the files that their tool pulled from my machine and it showed the names and directories of all my files including settings and configuration of everything within the registry. Thanks but I don't think McAfee needs to know the directory locations and filenames of my financial data. I love how a security company uses unsecured email transactions in order to send/recieve their customers data. End of helpdesk relationship at that point. I will send some of the files but not everything so their excuse is that I am uncooperative so I can't be helped.
My yearly contract is about up so I'm not renewing, but I'm annoyed enough that I might report this problem to some scummy lawyer to rattle their cage. I paid for a product that suddenly stops working and the only response I get is that its my problem.