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Maxtor OneTouch4 Mini died - Help please

by saigon43 / November 5, 2012 2:56 PM PST

Dear IT guru and friends.
- I bought it some years ago. Now my computer does not recognize it. When I plug it in USB port, the light of Maxtor OneTouch is On but it Off right away. I try it on other computer and my Laptop, all the same.
- How can I fix it, if not, how can I recover all data in the Maxtor external hard drive?.
Thanks and kind regards.

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Re: fix and recover
by Kees_B Forum moderator / November 5, 2012 3:49 PM PST

Get a new case and a screwdriver. Move the disk from the old case to the new case. Then, if you're lucky, it works again. If not, you lost your data unless you pay a data recovery company to get them back.

Remember that, while an external hard disk is a great tool to move data from one location to another, an a quite acceptable tool to store a backup, it's a bad device to store the only copy of some file. It fails too often for that. But, if you have another copy somewhere, you won't lose anything.


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Try this drive
by R. Proffitt Forum moderator / November 5, 2012 3:49 PM PST

In a new case. Or in a desktop. If it's still spinning that usually is enough.

And I always like to read why no backup copy.

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Thanks Kees and Robert.
by saigon43 / November 5, 2012 6:54 PM PST
In reply to: Try this drive

Next time, I will keep two copies for my important documents.
(when the data+power cord plugged in USB port, the light is on then off and I hear the sound tic,tic,tic,tic ..- I will try to recover the data).

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Re: tick
by Kees_B Forum moderator / November 5, 2012 6:59 PM PST

Ticking can mean a power issue. Try a powered USB hub and/or a USB Y-cable (connects to 2 USB ports to double the available power). An external case with a power adapter might be a solution also.
And maybe, if it's a laptop, it helps to not run the laptop from the battery but connected to the mains via an adapter.

But, alas, ticking can also mean the disk has gone south.


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Here's a few common issues.
by R. Proffitt Forum moderator / November 6, 2012 12:38 AM PST

USB power is 500mA and maybe less under laptop battery power OR if the cable is not the one that came with the USB powered drive.

USB Y Power cables are a good thing to try.

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