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Maxtor One Touch II 300GB problems

by bobbybass85 / May 30, 2007 7:28 AM PDT

Hi there, I have a Maxtor OneTouch II 300 gb external that i had about 200 cds worth of music, a number of photo albums, and all my archived advertising portfolio (needed for school purposes). One day i went to open some files and the drive was nowhere to be found on the computer. It's been properly connected, turned on, rebooted, reconnected in other usb ports, everything! What can i do to recover the information? I'm running it on an HP Pavillion laptop w/ Windows XP Pro. Thanks!

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Try...
by R. Proffitt Forum moderator / May 30, 2007 7:52 AM PDT

A rear USB port on the desktop next time. If all you have is a laptop, boot up a LiveCD called PCLinuxOS 2007 (google.com) and see if it sees the drive and files.

In closing, this happens mostly to people who left the format as FAT32 on the USB drives.

Bob

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Maxtor One Touch II 300GB problems
by MaxtorHDD / June 2, 2007 12:53 PM PDT

We are investigating this type of issue for these drives. Have you been able to resolve the vanishing drive issue? Our e-mail is lawbook@aol.com. Thank you.

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Almost ALL the known fixes are at this link.
by R. Proffitt Forum moderator / June 2, 2007 1:06 PM PDT
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Maxtor One Touch II 300GB problem
by adusumdelphini / June 8, 2007 8:25 AM PDT

I had the same problem with my disk only few days after the end of the warranty period, as if the disk was programmed to fail after 2 years. Seagate Maxtor Support was not helpful... They do not repair disks? they replace disks. They proposed a service to recover data. When I checked the disk I discovered that it is not dead and is still running but there is no way to access it from Windows XP? it has just disappeared. I tried different USB and FireWire ports and repeated the tests using another PC. No use? the disk has just disappeared. I decided to open the disk. I removed the cover (2 screws) , freed the disk (4 screws) and then disconnected the IDE connector of the disk. I newly connected the disk to the PC using an external conversion cable USB-IDE ATA while keeping the original power supply and immediately the PC was able to recognize the disk. I recovered all the data. The problem appears to be originated by the USB/FireWire connection card.

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So you can put the disk in a new enclosure ...
by Kees Bakker / June 8, 2007 8:32 AM PDT

and keep using it. Enclosures are the cheapest part of the two.

Kees

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The problem, and the solution (most of the time)
by willichan / June 27, 2007 3:18 AM PDT

I have been finding this problem with many different makes/models of USB/Firewire external drives, including the Maxtor OneTouch series, and the WesternDigital MyBook series, and several IDE2USB conversion kits. The problem is consistent on PCs running Windows 2000/XP and on Mac running OSX(only tested on Intel versions). I would assume the problem to be consistent on other OSes also, but have not tested. So far, in every case encountered, I was able to "reattach" the drive with the following simple procedure.

1. Disconnect all cables, including power, from the external drives (or converter/adapter if using a kit). No need to shutdown the PC.
2. Wait for one minute. (If you are in a hurry, you can try it sooner, but I have found the 1 min. "circuit cooldown" to give me consistent results in all my tests. Both the drive AND the conversion circuit need the "cooldown" for best results.)
3. Reconnect cables to the drives, connecting the power first.

Your drive should be re-detected, and come back online.

Notes to chained firewire users:
1. Chain the drives together AFTER connecting power, but BEFORE connecting to the PC.
2. If your PC uses the 4-pin 1394 connector (many laptops), I recommend you not chain your drives. Results are inconsistent and unstable. Only chain your drives if ALL cables involved are standard 6-pin to 6-pin cables.

One instance I encountered involved a Mac with two MyBook drives chained and RAIDed together. The user was complaining that the drives were recognized by the OS, but several folders containing the previous days work were missing. Following this procedure corrected that problem as well, and restored all work.

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Maxtor class action lawsuit on One Touch II
by MaxtorHDD / June 27, 2007 4:18 AM PDT

There is a pending class action lawsuit on these hard drives. There is a status link at www.lorisklar.com/maxtor.htm.

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