Computer Newbies forum



by crazyfrustrated / January 17, 2012 11:32 PM PST

I have tried a few times to load the malawarebytes to my computer, but it always says "access denied" then backs out. Also, all my pictures from my computer and "favorites" on the Internet are gone. As far as I can tell, they aren't hidden. I tried a recovery program, but it didn't work. Any help would be greatly appricitated!! Thanks!

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Malawarebytes
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Malawarebytes
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
by crazyfrustrated / January 18, 2012 12:13 AM PST
In reply to: Malawarebytes

Also when I try to Google something, when I click on the link, it redirects me to another site. Usually another search engine that I have never heard of. Thanks again for your help!

Collapse -
I suggest...
by Willy / January 18, 2012 1:48 AM PST
In reply to: More

You have the "redirect malware/virus". Provided you have access to another PC, do so. On that other PC, download SAS or similar flash drive or CD based(burned to) and allow to boot into "safe mode w/networking" the problem PC. As it is, you may not be able to do d/l'ing or accessing help sites if the malware is at work. Also, besides using the corrective s/w, once done, you *may* need to disable the restore feature. The restore files often are used to store malware and allow it to return after being cleaning, once it truly is cleaned and problem doesn't appear again, re-enable the restore and do a restore point. I also suggest you visit the spyware, virues, security forum and query there also. use the sticky post for links of helpful pgms..

Collapse -
Instructions For Removal
by Grif Thomas Forum moderator / January 18, 2012 3:04 AM PST
In reply to: Malawarebytes

Please click on the link below and follow all of the steps mentioned there, including running rkill, Malwarebytes, the TDSS removal tool, then the Unhide.exe cleanup tool. Ignore the "ads" in the upper section, but scroll to the "Remove System Check (Uninstall Guide)" section, then follow all the "Automated Removal" steps below.

If you can't download the files on the infected computer, you'll need to use a separate "clean" computer to download the files mentioned, then copy them to a CD or flash drive, then transfer them over to the infected computer, where they can be run.

Hope this helps.


Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Big screens for the big game

Still looking for the best TV deals ahead of Sunday's game? Here are our top three big screen picks.