Computer Newbies forum



by crazyfrustrated / January 17, 2012 11:32 PM PST

I have tried a few times to load the malawarebytes to my computer, but it always says "access denied" then backs out. Also, all my pictures from my computer and "favorites" on the Internet are gone. As far as I can tell, they aren't hidden. I tried a recovery program, but it didn't work. Any help would be greatly appricitated!! Thanks!

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All Answers

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by crazyfrustrated / January 18, 2012 12:13 AM PST
In reply to: Malawarebytes

Also when I try to Google something, when I click on the link, it redirects me to another site. Usually another search engine that I have never heard of. Thanks again for your help!

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I suggest...
by Willy / January 18, 2012 1:48 AM PST
In reply to: More

You have the "redirect malware/virus". Provided you have access to another PC, do so. On that other PC, download SAS or similar flash drive or CD based(burned to) and allow to boot into "safe mode w/networking" the problem PC. As it is, you may not be able to do d/l'ing or accessing help sites if the malware is at work. Also, besides using the corrective s/w, once done, you *may* need to disable the restore feature. The restore files often are used to store malware and allow it to return after being cleaning, once it truly is cleaned and problem doesn't appear again, re-enable the restore and do a restore point. I also suggest you visit the spyware, virues, security forum and query there also. use the sticky post for links of helpful pgms..

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Instructions For Removal
by Grif Thomas Forum moderator / January 18, 2012 3:04 AM PST
In reply to: Malawarebytes

Please click on the link below and follow all of the steps mentioned there, including running rkill, Malwarebytes, the TDSS removal tool, then the Unhide.exe cleanup tool. Ignore the "ads" in the upper section, but scroll to the "Remove System Check (Uninstall Guide)" section, then follow all the "Automated Removal" steps below.

If you can't download the files on the infected computer, you'll need to use a separate "clean" computer to download the files mentioned, then copy them to a CD or flash drive, then transfer them over to the infected computer, where they can be run.

Hope this helps.


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