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MacBook Pro 13" keyboard CAPS LOCK key came out

by SandeepEricsson / November 7, 2012 1:47 PM PST

I got a MacBook Pro 13" on 19th September 2012 in a Reliance iStore. On 3rd November,the CAPS LOCK key came out from the keyboard and I'm afraid whether they will fix it for free or will they charge me for that ??? Please help me !!!

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Clarification Request
Usually a non event.
by R. Proffitt Forum moderator / November 7, 2012 1:48 PM PST

What is this reliance store? I'd head to an Apple Store.

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Thats an Apple Reseller.
by SandeepEricsson / November 7, 2012 1:52 PM PST
In reply to: Usually a non event.

Actually this Reliance iStore is an Apple Reseller.

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(NT) Let's hope it's as nice as our Apple stores.
by R. Proffitt Forum moderator / November 7, 2012 2:09 PM PST

All Answers

Best Answer chosen by SandeepEricsson

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Replacing the CAPS LOCK key.
by philb1701 / November 9, 2012 6:43 PM PST

Best solution I can recommend it to make a Genius Bar appointment at your nearest Apple Store, and let them reseat or replace the troublesome keycap. If the white sizzors inside the keycap are broke, that will need to be replaced before the key can be reseated. This can usually be done free and perhaps even while you wait.

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Thanks for your suggestions folks !
by SandeepEricsson / November 10, 2012 10:56 AM PST

I'm thinking of taking it to an Apple Store and ask them to reseat the key themselves.

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Just pop it back in yourself
by mrmacfixit Forum moderator / November 7, 2012 9:02 PM PST

Take a look at how it connects.
They just snap in


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I tried it,but that didn't work.
by SandeepEricsson / November 8, 2012 2:04 PM PST

I tried to fit it myself,but that didn't work.

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For popping a key back on the keyboard,
by mrmacfixit Forum moderator / November 8, 2012 8:44 PM PST

I would not even consider charging you.
However, if the key or the mount have been damaged, then the store is likely to want you to replace the keyboard and that, depending on your model of laptop, could be very expensive.

All you can do is ask them.


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You can buy individual macbook pro laptop keys
by peterinoc / November 9, 2012 1:43 AM PST

You are better off getting a macbook key on your own, you can buy them from they sell macbook pro laptop keys, and its around $6 shipped. good luck, save yourself the hassle.

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(NT) You still have to install it yourself though
by mrmacfixit Forum moderator / November 9, 2012 8:24 AM PST
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Let me me very blunt.
by R. Proffitt Forum moderator / November 10, 2012 1:36 AM PST

Some may call it mean but if the owner messes up the keyboard by mashing it down wrong they are in for a bigger repair bill. The Apple store near me commented that it's a non-event trivial thing but they do it all the time and know how much force to apply and frankly have the experience.

You may get members telling you it's easy but if it was, you'd be done.

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