Mac OS forum


Mac Mail Crashing other Programs

by lemondropcreative / July 1, 2012 10:57 PM PDT


Can anyone advise us on the following?

We are using a Imac 27" mid 2010, Mac OS Lion.

When an email arrives while working in Quark or Photoshop (and other programs) we leave the program and go to mail to read it. On returning to either Quark or Photoshop etc the program has stopped responding requiring a force quit.

Mail also seems to be running slower than usual.

Any help with this issue much appreciated.


Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Mac Mail Crashing other Programs
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Mac Mail Crashing other Programs
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
If I had to guess
by Jimmy Greystone / July 2, 2012 12:20 AM PDT

If I had to guess, I would say that you probably have an especially large mailbox, and so the usual routines Mail needs to do every time a message comes in takes a lot longer.

It is also possible this is an early warning symptom of a bad HDD, but first I would try another email client such as Thunderbird to see if the symptoms persist. If it's just something screwy with Mail, then you can either decide to just dump it in favor of something that works like Thunderbird, or delve a bit deeper into figuring out exactly why it's acting screwy.

Now, if Thunderbird ends up causing the same symptoms, it'd probably be worth taking the thing somewhere to have a diagnostic run on it. It's also possible you just need to upgrade the RAM, because having Quark and Photoshop open at the same time would probably eat up a lot of RAM. It's not outside the realm of possibility that all you're experiencing is some rather extreme swapfile use, but it couldn't hurt to get the system checked out to be sure. Make sure to explicitly specify you want them to run the full 1-2 hour long test on the HDD, not just the 5-10 minute one. If they look at you with a deer in headlights kind of look, politely tell them to just forget the whole thing, take your system, and go somewhere else with it. Apple uses the trained monkey method of hiring, same as fast food places. The idea that you break down complex processes enough that you could train even a monkey to do it. How well does that idea tend to work for fast food places? It works about as well for Apple. So, if you get lucky and the person you talk to seems to know what they're doing, great... You get someone who looks like they're just a few IQ points above involuntary drooling, take it somewhere else.

Collapse -
Mac Mail Crashing other Programs
by lemondropcreative / July 2, 2012 7:10 PM PDT
In reply to: If I had to guess

Hello Jimmy

Thanks very much for your reply and the advice.

I have just looked at the amount of RAM in the system and it only has 4 GB so i have ordered RAM to upgrade to 16 GB to see if that helps.
If not i will look at the mail and get the HDD checked out as you suggested.

Thanks again.

Collapse -
Mac Mail Crashing other Programs
by lemondropcreative / July 5, 2012 11:45 PM PDT


Thank you for your help.

We have upgraded to 16GB of RAM and so far so good.

Thanks again

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


$16,000 used SUVs

Whether you like your SUVs cute or capable, or some blend of the two, we've got a wide variety of choices in Roadshow's first collection of Editors' Used Picks.