If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:
After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.
IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.
Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:
And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
And finally, download and run the tool below to bring back any files that may have been hidden by the malware on the computer.
Hope this helps.
To start with I have a dell studio 1550 running windows 7 ultimate. I have bitdefender 2013 installed on my comp.
Last week I was doing some surfing when a pop up came up and then things kinda went haywire and my computer restarted. Now my internet connection only works on internet explorer. I've tried firefox, chrome, and safari.
I've done full scans with bitdefender, avast free, and tried to do malwarebytes. Malwarebytes won't update as well as eset free scanner.
Winsock is also not working properly and when I try to download winsockfix it says I'm not connected to the internet and won't download. I've done the winsock reset and reboot in the cmd prompt to no avail.
I can post logs and anything else that will help.
Any help that anyone is willing to give will be greatly appreciated.